Pepper Air Conditioning & Heating
Leuty, Justin, TX

Pepper Air Conditioning & Heating Reviews

3.4 stars based on 14 reviews

Featured Comments:

• C

  Craig LaPlant

  1.0

  PEPPERS does not back their work or product. They installed a $7000 system in our home, for a part of our house that gets little use. It probably ran for less than 25 hours in over a year. We went to turn it on, and it wouldn’t cool. They charged us $400 to come do a leak detection, and then $200 to come out and see what that test showed. Shocking, the leak was in an outside fitting that they didn’t tighten. So, they conveniently left something in an inferior condition to collect on two service calls, because parts are covered for 10 years but not their labor. Total BS! So if you need someone now, do not trust them. Expensive lesson learned, and that $600 has bought them a lifetime guarantee on this advertisement of their service.

• M

  Margie Sullivan

  5.0

  I turned my air conditioning on for the first time Saturday afternoon and discovered, much to my dismay, that it was blowing hot air. I decided to call the local folks, Pepper AC & Heating, because I believe in buying local whenever possible. Granted, the season hasn’t started yet, but the service was exceptional. A friendly office staffer took my call, gave me an accurate time estimate, and the serviceman was here within an hour, repaired some burnt wires that were a consequence of my wiring my Nest thermostat incorrectly, and within an hour I had AC. I still saved money installing my Nest myself because their price was so reasonable! I am delighted with them and pleased to recommend them to anyone with a problem with their climate control system!

• C

  Clint Vorachard

  2.0

  I've used Pepper Air Conditioning two separate times. The first time our air conditioning downstairs just stopped. I called and scheduled an appointment for the next day but by then it had started working again. The tech went ahead and checked it out but said he couldn't find anything wrong with it and if it starts to act up again, call them out and there won't be a charge for the trip. Fair enough. Problem was it never did. I called them at the beginning of the next summer and asked if I could use that credit to get a checkup done. They told me too much time had passed and that it would now be a full service call. Fast forward to a year later. In finishing out our upstairs, I decide to have our 2nd unit inspected and ready before turning it on. I specifically asked for an all around checkup. The tech came out and tested the unit and turned on the air conditioner to show me it was working. I never asked about the heat and assumed it would be good as well since he checked it out. After all, it was summer and 100+ upstairs. When a cold front blew in, I tried to turn on the heater and it didn't work. I called Pepper the next day and explained that I had the Tech out for an overall checkup and that the heater didn't work and I would like them to come out and fix it. The response I received was that in the summer they only do A/C checkups and in order to do a winter checkup, I would have to wait till the outside and inside temp of my house are 65 degrees or below. Really?? That makes NO sense to me at all. I hang up the phone and call Bart's Heating and Air. They confirm that they should be able to test and get my heater working WITHOUT it having to be 65 degrees. They come out and within 15 minutes, determine it's the thermostat and replace it for me. Your mileage may vary with them but my two experiences left me wishing I had went with someone else.

More reviews (4)