Penning Plumbing, Heating, Cooling, & Electric
44th, Grand Rapids, MI

Penning Plumbing, Heating, Cooling, & Electric Reviews

4.1 stars based on 362 reviews

Featured Comments:

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  Heather Wallace

  1.0

  I called this company because they had a sticker on the furnace from before we bought our house. Our furnace stopped working so they came out promptly, looked at the furnace and was told that a blower was the problem and it would be $1100 to repair. Perfect- they fixed it that day and the furnace started working. For 24 hours. Then it stopped again. I called them and they sent a tech out that day who said it will be another $1000 to fix it. I called and asked why this wasn't fixed the first time they were out? The lady who answered the phone said she would call be back "when she could give more educated answers and so I sound like I know what I'm talking about" and did about an hour later. She basically said I was a liar, that I was told about this problem along with the one that was fixed and that I declined to fix it, and there was nothing else that they could do for me. Well, she was right about one thing which is there is nothing that they will be doing for me. I feel like I was taken advantage of and if I could give them less then one star I would.

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  Michael Phillips

  1.0

  Troubling Event! On the morning of my mother's 93rd birthday, 12/28/20, her furnace stop working. I called the company that had installed it, Penning, nine years earlier. As it was a Sunday, I knew there would be an extra fee($179.00). I agreed and scheduled the next available time slot. The tech arrived around 3pm. After a brief inspection, a new starting fan was needed. Then the sales pitch for the Platinum Plan. After choosing the cheapest Plan, the tech could not the find part in his van. Also, he would not go to his shop for it. This left me dumbfounded. He instead suggested I call his office on Monday morning "first thing at 9am when they open to try and reschedule for the next available appointment. Make sure you call promptly at 9am for best chance at getting an appointment." What!?.. Wait...what? I was not happy at all. The next morning, when I talked to owner, he stood by his $179.00 charge. By the end of conversation, I was told to take my business elsewhere. I did! I called Vredevoogd. They arrived early the same day, had the part on their van, and fixed the problem. That tech said his company's shop has parts for equipment they install. He also checked the rest of the furnace for any other possible issues. Vredevoogd is the BEST!😃 Penning is.......not😞

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  Edward Fisher

  5.0

  My A/C unit went out at the worst possible time, Penning's really came through for me. They were able to visit same day, quickly evaluate and repair on the spot. Darrel was the technician and was very knowledgeable and friendly. You can easily tell he loves his work and helping people. He gave me updates as he was working on it and also cleaned the unit and shared with me some details I wouldn't have noticed. I was not pressured with needless upsells and the value was appropriate, never felt I needed to bid out. I feel like I can trust this company with my future A/C and plumbing needs. I'm extremely happy.

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