Partney Heating & Cooling LLC
McNutt, Herculaneum, MO

Partney Heating & Cooling LLC Reviews

4.7 stars based on 54 reviews

Featured Comments:

• C

  Christopher uding

  5.0

  I’ve used Jason and his company for years and he’s done many repairs and installs on houses I’ve owned. His prices are always great and he really makes every effort to get everything scheduled and taken care of very quickly.

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  Response from the owner

  Thank you for your review! We enjoy working for you

• R

  Regina Smith

  1.0

  They did not stay in touch. Would not return calls. Then finally told us they were waiting on one more part, then never heard from them again except through the insurance.. After 2 months we called our insurance and told them we wanted a different company. They were very nice when they were here doing the initial evaluation. Somewhat nosy, picking up papers I had on the table and looking at them. But I thought it was just a rookie move, as the owner told him to put it down and never do that. Things just did not work out with them at all. Very disappointed. Found someone else and seems like they are going to be ok. I saw the response below and what they said is absolutely false. Them not returning calls etc had nothing to do with my insurance.when I call them they should call me back, should keep me updated on delays on parts etc. My insurance had nothing to do with them not contacting me. One man actually told my husband they did not like dealing with my insurance, I wasn't asking them to. I asked them to call me back and I would take care of the insurance. But...they are a contractor for this insurance which I have had for over 20 years and have never had a problem. If they do have a problem, then they need to take it out on the company not the customer they are working for.

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  Response from the owner

  We are devastated to hear this, but please understand, we were a subcontractor with the company you were having issues with. Our hands were tied in this matter and we are sorry you were effected because of it. Edit: In order for us to have done the job for you, your insurance company had to provide equipment. They never provided the equipment. We called them several times and never received a response. We also had to go through your insurance to do any communication. That clearly was a mistake. We truly apologize for the miscommunication that took place and have learned our lesson. We no longer work for that insurance company. We are sorry about your poor experience.

• E

  Eric Null

  5.0

  Ive been doing business with Jason at Partney Heating and Cooling for several years and i find him to be one of most forthright, honest individuals that i do business with. I highly recommend him and his company.

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  Response from the owner

  We appreciate your review, Eric! We have enjoyed working with you.

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