Paramount Heating & Air
College, New Albany, OH

Paramount Heating & Air Reviews

4.6 stars based on 59 reviews

Featured Comments:

• B

  Brandon Loynes

  5.0

  I was not here to greet the guys that came out, but when I got home from work I checked everything out. I was thoroughly impressed! AC unit was moved down to the other end of the house where I wanted it. The pipes running the ceiling in the basement were done nice and clean! Everything was done exactly like I wanted! I really appreciated the quick response time from estimate to job being completed, and at a very reasonable price. Overall, 5-stars from me! Thank you Paramount!

• P

  Pam Pallett

  5.0

  From scheduling to installation, this business has had my back. I have never had a business be so supportive in my life. I've had a major problem with Marijuana and cigarette smoke coming through my vents, walls, outlets from my neighbors. James is very supportive and spent a lot of time examining and sealing up my system, as well as explaining likely reasons why the problem exists. He also installed a UV system for me and has been very patient as I've tried different versions to see what works for my needs. I really appreciate the support of the company throughout this journey. My situation is very stressful, but they have my back. One of the additionally awesome things about James is that he is always learning and staying on top of the latest research (EPA, proper peer-reviewed) surrounding air quality, HVAC and purification systems. Not only is this business supportive, they are transparent and prompt in communication and scheduling. I'd also like to call out Drew and Hector. Drew was the PM for my new furnace and was extremely supportive while I applied to my HAO for a permit to install it. It required an exhaust hole in the side of my building and I live in a condo. He even communicated with me by text (my preference) and was ridiculously prompt and friendly. Especially when my neighbor went a little psycho on me with a paranoid fear about the exhaust vent being next to her AC. He helped me find the right words to explain and quell her fears, while also developing a contingency plan should it become an issue. The installation team (Hector and his assistant) was very professional and friendly. Hector has a great sense of humor and is very efficient. I also had my ducts cleaned, and I've never seen anyone exhibit happiness and excitement about their job the way these two people did. Sadly I don't remember their names. Truth be told, it was shocking and refreshing to see their hope and enjoyment. All in all, I wholeheartedly recommend this business. I've tried the Five Star services, and they pale in comparison. Paramount serves the customer, not their pockets. You can trust them to offer what will work for you, even if it's not the most expensive option. Everyone I engaged with at Paramount was passionate about their jobs, which is the best way to ensure quality work and customer service.

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  Response from the owner

  Thank you for the 5-stars, Pam!

• N

  Nick Giglia

  2.0

  Have had them out twice in past three weeks and still don't seem to have fixed the furnace (6 years old and one repair person wanted to convimce me it was old). They sure do like to up sell, which I get but not before you get the ball across tu goal line on your first assignment.

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