PACE Supply
Enterprise, Napa, CA

PACE Supply Reviews

4.7 stars based on 28 reviews

Featured Comments:

• T

  Tom Sours

  5.0

  I'm just a regular DIY home maintenance kinda guy. I needed a part for a shower drain that was leaking. I went to all the usual hardware places, no luck and no help. I went to another supply house in Petaluma, they were good but didn't have the part and didn't know where I could get it. I went home and scoured the internet but couldn't be sure I was getting the right part. So off I went to Napa Pace Supply (from Sonoma). The fellow who helped me was excellent. He wasn't 100% sure on the part so he sought out help. They called the manufacturer customer service to confirm the correct part. It wasn't in stock but he got it in two days, and it was there just as he promised. Now that all was pretty darn good. But here's another most excellent thing. You all didn't gouge me for the part. I've been in this situation before and have been charged what felt like retail plus 50%. Wish I could tell you the fellow's name so you could pass this message directly. But from my observation while being in your shop everyone was being similarly helpful. So congratulation to the Napa team. Excellent customer service, that is not so common. I appreciate the good treatment.

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  Response from the owner

  Hi Tom- thank you for this fantastic review and shout-out for our Napa location! We are thrilled to hear of your experience with us, as we strive to meet everyone's needs + provide the best service to our customers. We look forward to working with you again in the future.

• J

  Janie Kennedy

  5.0

  Pace Supply is a great dependable company. Their sales team is extremely knowledgeable of the products they supply to the underground industry. I would recommend them to anyone with underground, heating and HVAC needs.

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  Response from the owner

  Thank you for the wonderful review! We are proud to provide all your HVAC essentials. We look forward to taking on your next project together.

• l

  lawrence estes

  1.0

  The prices are all higher than outher local stores because they know they are the only ones that have the part on hand ,and because They know your in a hurry because it takes so long to get somewon to help you and wont have time to stop at hd now ! The guy at the counter is rude uses bad language and is intimidating. Only go here if you have no outher choice !!!!!!

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