Oxford Heating & Air Inc
Hickory, Oxford, GA

Oxford Heating & Air Inc Reviews

2.1 stars based on 46 reviews

Featured Comments:

• L

  Letitia Sims

  1.0

  This company is listed as a vendor with American Home Shield home warranty company. Technician Jared came and broke a part on my A/C causing all of the remaining coolant to leak out and evaporate. Instead of having integrity and owning the mistake, he instead reported to the warranty company that my unit had a pre-existing problem and falsely accused my son by saying that my son told him that “we have had to continuously add Freon to the system and we are just tired of doing this all the time”. He left no paperwork and left my home in a hurry. As you know, when the warranty company receives a “pre-existing” report from a techician, then the warranty will not fix the issue. I had to come out of pocket to pay for repairs of over $700 because by this time I had no air for seven days in 90 degree weather. The pictures show the valve bent in one compared to how it should be straight (like when putting air in a tire).

• R

  Rhonda Povlot

  1.0

  HORRIFIC!!! I wish I could give this horrible company less than one star. I have been without AC for 6 weeks now. I had to move out of my home. The first visit was freon was installed which cost way too much money and lasted 24 hours. The second visit was nothing but a diagnostic visit that I needed evaporator coils. Two and half weeks later the parts arrive and get installed. Less than 24 hours later when still no cooling , I give them a call and they no longer service my area. A negotiation is reached between AHS and them that they will return to check the install. They are a no show. They claim the service request is cancelled even though I can see it on my account. AHS calls and they agree to come out. I call 12 times. They don't answer my calls. My husband calls and magically they pick up the phone and tell him the same lie even though on a 3 way they had agreed to come out. I spent $1000 with a home warranty at this company, Have had 6 weeks of no AC in June/July in Georgia, and the AC still doesn't work. Stay away from these people!!!! SHAME on OXFORD HEATING and AIR!!!!! DO NOT USE OR REFER!!!!!!!!!!! As an update: another company came within 24hours, diagnosed an OUTSIDE leak and repairs were done including ordering parts at no cost to me in about 26 hours all by another company!!!!!

• M

  Mitch Moore

  1.0

  ABSOLUTELY ABHORRENT SERVICE! No one in their right mind should ever choose to do business with this company. However, the only reason that I can fathom they are still in business is that they are contracted to do work for American Home Shield Warranty. If you are reading this review and not using AHS, under no circumstances should you call these people. They are incompetent, rude, & nonchalant with your concerns. If you are with American Home Shield or any other warranty service that uses Oxford Heating and Air, tell them to use another contractor other than this poor excuse for a company. This is without a doubt the worst customer service experience I have ever had. If you decide to not take my advice and use them anyway, then you better have a back up plan or second opinion come out. I cannot believe these people are still in business. Best of luck to you and run as far away from this company as fast as you can. Highlights from my experience: - 4 days to respond after paying $75 - Technician comes out and says I have a hole in my evaporator coil and requires replacement. Someone will be in touch the following day. 3 days later, my work order was cancelled without notice or call. - Called numerous time and the temp answering service will take a message and they will never return that call. - Finally speak with the "owner" Tara that is easily the rudest person I have ever spoken to and most combative non-helpful human on the face of the earth. - Called Coolray heating and air, was on hold for 2 minutes, someone arrived at my house WITHIN THE HOUR making repairs! Whatever you do, DO NOT do business with this organization. You will pull all of your hair out. I

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