Osterman Propane
Works, Adams, MA

Osterman Propane Reviews

3.9 stars based on 14 reviews

Featured Comments:

• R

  Richard Reynolds

  2.0

  I called to see about having a new 100 gallon tank put in and setting up service for my stove. I was also hoping to move to a propane dryer as well once the new tank was in place. The woman I spoke with was nice but told me they are not taking on "cooking" accounts. Makes me question their commitment to customers. 2 stars for the nice woman on the phone, but overall not happy with their limiting types of accounts they will support.

• a

  anthony bolognia

  1.0

  Worst propane company in this area. Zero stars is not allowed, but is more like it!! Being a regular customer, I got a fill up Nov 2020 and it was $5:50 per gallon??!! I was told that's the price for 165 gallons usage per year (hot water only). Really??? I called H.L. Fuel the exact same day and was told $2.85 per gallon for 165 gallon usage per year, if I was a regular customer. I hired/scheduled H.L. Fuel for Jan 7. 2021, who gave me a $1.95 per gallon entry fill up price. On Jan 8 I called Osterman to remove their tank. I called on Jan 15, tank is still here?! I called Jan 20, tank is still here?! I asked to speak to a manager, only to be told there isn't one here. They would email him. I called Jan 25, tank is still here, they hung up on me?! As of today, Feb 1, tank is still here and I have heard from no one. Osterman Propane is a way overpriced, poorly run, no customer service company, who operates a low quality, satellite office!! I fired Osterman Propane and hired H.L. Fuel and I'm glad I did!! As of today, Feb 1, still no response from Osterman Propane. Update: Feb 17, tank is still here.

• A

  Alex Berrios

  5.0

  I had to move from Florida to Massachusetts on a very short notice for work and bought a home in the area. I have never had propane service before and wasn't sure what the process was or how it worked. To top it off the previous owner returned the propane tank we had agreed would remain on the property! Once I called Osterman Propane, they quickly got my account set up and quickly restored the tank to my house allowing us to be able to cook once again. They were fast an efficient and provided amazing customer service. Customer for life!

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