One Hour Heating & Air Conditioning
Bowman, Mt Pleasant, SC

One Hour Heating & Air Conditioning Reviews

4.7 stars based on 121 reviews

Featured Comments:

• B

  Bill Barber

  2.0

  This use to be a great company, but my guess is they are pushing techs to hit a certain $/visit or some other metric rather than provided quality service as they did before . I was lied twice about what was agreed to. The story seemed to keep changing. Manager wanted to offer "free services" but have me pay the new price. The price that was not agreed to. I told him all I want is to pay the agreed to price and be done with this. After much back and forth and him hanging up on me once, he finally agreed to over $600 for a HVAC Freon recharge on a small system(2 bedroom condo). Still a complete rip off.

• E

  Elizabeth Willis

  3.0

  Not a great experience, but with the help of their manager, not a absolutely terrible one. In June I started having troubles with my 20 year old HVAC. Something I had been expecting for a long time. A tech came by to fix the issue, but said he didn't know how long the fix would last. So, we decided to go ahead and schedule a date to replace the entire HVAC system since we had a newborn at the house and he said with the way everything is there can be a long wait. Fast forward to the replacement date, the techs were nice, ran into some troubles, but it was replaced that day. About a week later the system completely shut off and we had to call them back for maintenance. They fix that issue quickly (8 hours or so without AC). Fast forward another two or so weeks and our entire system shut down again. He came last Thursday and said basically two plugs had a surge that blew up and that they could only temporarily fix it until they got a new plug. We had to go with the temporary fix because again we have a newborn and no family to stay with nearby. The temporary fix was to basically cut in a wrong size fan that ra continuously. The part took more than a week to arrive, but was fixed on September 1st and because of all of the difficulties the manager was nice enough to cover the cost of the surge protector. They are definitely a sales company and try to sell you something with each visit , but the issues were taken care of as quickly as they could and they did honor their warranty. So, all in all, decent company but not without troubles.

• R

  Ryan Sirak

  5.0

  These guys did a great job working on the heat pump at my vacation home recently, they were prompt & punctual, responsive 24/7, and charge an amazing $99 price on service calls anytime of the day (no "after-hours" up-charges). Their service plan packages are awesome too. I would HIGHLY RECOMMEND anyone use One Hour HVAC for last minute emergencies or scheduled service plans. Shout outs to Kim, Stephanie, and Shawn for doing a great job! Thanks a bunch

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