Novation Services
Delozier, Fort Collins, CO

Novation Services Reviews

3.4 stars based on 14 reviews

Featured Comments:

• M

  Mark C

  5.0

  Incredibly fast and thorough service. Spoke with the new owner Trip who was very concerned about customer service. The tech sent to our business was very knowledgeable and got our equipment back up and running. They do planned maintenance too, and we will be using this service for our ice machines in bar and wait station. Highly recommend!

• A

  Amanda Sipes

  1.0

  Steer clear of this company and DON’T be fooled by the savvy ‘Customer Commitment’ statement they have listed on their website. They do not stand behind their work and certainly are not willing to cover the costs of THEIR mistakes. My personal experience was terrible. Tech came out to service machine, removed our copper fitting and put on a new PLASTIC fitting that connects to the copper water line. Should have never of used a plastic fitting in a commercial setting to begin with. The next morning I had 2-3 inches of water in our kitchen suite. Damage was done to the counter top and cupboards. No cabinet companies wanted the job to fix THEIR mistake. Could only find one cabinet company to come out to bid the job fixing the damage NOVATION caused. Bid was a measly $1,300 – far less than what it could have been had this leaked into our IT server room or into another suite. I tried for weeks and wasted hours of my time trying to contact the owner at Novation, MIKE SILER, to discuss the damage and the bid. I never once got a return call from him. He never once came out to look at the damage. I was only able to talk to a lady in the office. After weeks of this nonsense I finally got a letter emailed to me offering to settle for $650 as he thought my bid was excessive. I thought the damage to our suite was excessive! I thought him not returning a call was excessive! I didn’t ask for an incompetent guy to come out and service this machine and flood our kitchen. Company is only out for a quick buck and are not concerned with the end result.

• R

  Rock Adams

  1.0

  The tech came out because our ice maker had quit. He told me he thought it needed cleaning and it did. It works well now. He also replsced the slidind front door, 285.00 dollars. When i recieved the invoice, it was for over 900 dollars and when i asked my contact at the company, she sent me the tech notes. That means, cleaning our ice machine cost over 500 dollars. Any further inquiries ive made have been met with silence.

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