Norwood Heating & Air
Churchville, Bel Air, MD

Norwood Heating & Air Reviews

4 stars based on 4 reviews

Featured Comments:

• P

  Patricia Brown

  5.0

  Our air conditioner died on Saturday which also happened to be the hottest weekend of the year with a heat index of 115. We called several places and no one could come out until Monday or Tuesday. Norwood was the only place that said they could come out on Sunday. They kept us informed on when to expect them and actually arrived ahead of time. They were very friendly and knowledgeable and had us up and running within the hour. I would use them again and highly recommend them to anyone needing PM or emergency service.

• J

  Jolene Gross

  1.0

  I hired John to replace Central air and add 2 mini splits to my upstairs. He had 2 workers install one of the mini splits unsupervised. They did not install the mini split correctly and we found a large amount of water dripping on to our newly refinished hard wood floors. The leak causes cupping and warping of the a portion of the floor. He was very resistant to accepting responsibility for the damage. He even told us to close the door, it's just cosmetic. We sent him an estimate for repair from the floor expert who had just done the floor. John balked at it. He tried to blame the AC itself. He refused to give us his insurance information so we had to file a complaint with Maryland board of HVAC to get insurance info. I obtained 6 estimated to repair the floor. All recommended replacing the damaged wood and resanding/stain al of the floor to match. He balked. Said he would fix it himself. He finally agrees to a partial fix of replacing the damaged wood only and we accepted that! Due to his responses, I reached out to BBB for help. John had blocked our number and will not respond, That is concerning, as we have a warranty and expect that to be honored. Please be aware that John did NOT obtain a permit for the job as we expected. His work was not inspected. We agreed to accept the partial fix. He started with a partial payment. Since he saw that I reached out to BBB for help, he has refused to pay any more. He wants to go to court and does not understand that he may have to pay court costs and full repair of the floor. We have had countless workers in our home over the last few months with no issues. John has been very difficult and shady to work with. He stole the electricians extension cord. I ask you to beware and get insurance info before hiring and make sure you get a permit. As of now, we are waiting for response back from Board of HVAC investigation into his work. He only accepts CASH. He refuses to pay the rest now or discuss it. It is not worth the HASSLE.

• J

  John Norwood

  5.0

  Last of the old school "Mohicans"!!!! Make your equipment run forever or at least till you get the funds together to get that new equipment the last company told you you had to have.