NorthStar Services
Central, Duluth, MN

NorthStar Services Reviews

4.7 stars based on 122 reviews

Featured Comments:

• E

  Ethan Shold

  5.0

  The good: - Recommended quality equipment with fantastic warranties (Amana furnace, condenser, and coil. Navien tankless water heater.) - Installed the central air a week before the scheduled install date due to summer heat, which was very much appreciated! (Especially with the high demand and unprecedented labor shortage.) - Condenser came dented. They sent it back to the supply house and got a new one without me even knowing or asking! - Baseline 13-14 SEER condenser installed is the ASX13 with Copeland CoreSense diagnostics, heavy sound deadening top instead of stamped, and compressor sound cover. Didn't try to upsell a higher-SEER unit that isn't really worth it in Northern MN, and didn't try to install a cheap builder-grade unit. Did not oversize the unit. - Furnace, condenser, and coil combination have AHRI certification. - Furnace and water heater intake and exhaust properly sloped and terminated. Terminate 12" apart on 90 degree offset planes. - Navien tankless intake and exhaust properly attached (no street fittings). - Neatly plumbed. Lineset was run well. Gas lines have proper sediment traps. Tankless has proper service valves, pressure relief, etc. - Evaporator coil condensate line has trap, condensate lines have overflows to prevent shutdown in case of pump failure. - Recommended Aprilaire purifier with the thick 4" filters by default. This is so much better than the typical 1" filters. - Installed high-quality Little Giant condensate pumps by default. The bad: - I had to add some caulk around the terminations on the side of the house. There were some gaps. - Probably could have managed/cleaned up concrete dust in the basement better. - Didn't have concrete for sealing up where the oil tank pipes used to go out the side of basement, which would have been better than spray foam and chimney sealer. - Set the wrong DIP switch (2) after I asked to enable internal recirculation on the water heater (should have been switch 1). Not a big deal, but glad I checked. - Supply plenum construction was not ideal, but it was also a very tough spot, so I understand why they did it the way they did. - Scuffed up the basement stairwell wall and door a fair amount when taking out the oil tank. A blanket over that side of the tank would have helped. - Missing a hammer and level since the install. Overall, Northstar Services is a competent, honest, and quality HVAC contractor. The office is responsive, understanding, and kind. There were some issues with my install, as noted, but I think that these are probably the exception rather than the rule. They were also not critical issues. This is a professional HVAC company. I chose them based on reviews and my interaction with Travis when he came for an estimate. They also reimbursed me for the wall damage and tools, so I have updated this to 5 stars.

  ---

  Response from the owner

  Ethan we agree the installation should have gone better, once in awhile the small details get overlooked, no excuses, we appreciate the feed back and will use this for training. Thank you for taking the time to point out our flaws and writing this review, we strive for 5 stars but Didnt deserve it this time, thanks again.

• H

  Heather M

  5.0

  We had issues with our old boiler and Travis and his crew were able to get us taken care of with a new boiler installation very quickly for a great price. They cleaned up well after the installation and Travis gave me a lot of information and answered all of my questions. I had a bid from another competitor and Northstar blew them out of the water for price, and service. The new system is working great, we have even heat and no more issues running out of hot water. So happy I called them.

  ---

  Response from the owner

  Heather thank you so much for the awesome review! We take great pride in giving good info so homeowners can make an informed decision. Thanks for noticing😀 thanks again for allowing us to do your project!!!

• J

  Joshua Hendrickson

  5.0

  They came out and were able to install central A/C, a new water heater, and ductwork into the newly added addition all in 8 hours! I highly recommend them over all other contractors, especially since half of them in this area don't know how to pick up a phone.

  ---

  Response from the owner

  Joshua, thank you so much for taking the time to post an awesome review! One day installations are our specialty, Were so honored that you chose us for your project, thank you again!

More reviews (2)