Northern Comfort Systems
Maple, Terre Haute, IN

Northern Comfort Systems Reviews

4.7 stars based on 41 reviews

Featured Comments:

• T

  Terri Stott

  1.0

  I bought a furnace in 2018 from Northern Comfort and they installed it. I smelled gas afterwards and the gas company came out and found the furnace connections weren’t tightened correctly . Last year Northern Comfort installed a hot water heater and I still had a leak and found they hadn’t tightened the connections well. Last week my mothers furnace stopped working and she called Northern Comfort. They came out and told her she needed a circuit board ( a cost somewhere around $800) and that her seven year old furnace (that Northern Comfort installed) was not under warranty. They talked her into purchasing a new furnace and since it was THE LAST DAY of their buy one get a free air conditioner sale a new air conditioner too. They didn’t even look at her air conditioner. We had another company come out for a second opinion and they confirmed that she needed a circuit board BUT her furnace was still under warranty and the parts would be paid for. We canceled the Northern Comfort purchase and will not be calling on them again. They were having a buy one get one sale last fall when they put my water heater in. What a coincidence that last Friday was the last day of that sale. My mom is 87. Thanks for looking out for the elderly!

  ---

  Response from the owner

  Terri, we are truly sorry that your mother has had a less than perfect experience. We have had the privilege of servicing you and your mothers’ homes for years and unfortunately, we have made a mistake in our verification process at her house. I would like to assure you that we take concerns and issues like this very seriously and we will strive to correct them immediately. I would also like to ensure you that because of this we have added an extra verification step in our procedures to ensure that something like this never happens again.

• C

  Carole Gustafson

  5.0

  Steve is great. Explained everything to our understanding. AC install was earlier but still with Steve who does a great job!

• M

  Michelle Byrd

  5.0

  Jaron was awesome!! He explained everything in great detail as to what the problem with my AC could be and made me feel like my issue mattered.. He answered all of my questions no matter how silly i thought they were. He was so knowledgeable and made me feel I could trust in his expertise. I'll definitely be calling Action Comfort again for any future ac/heating service needs.

More reviews (2)