Northern Comfort Services LLC
Sandbank, Cheshire, CT

Northern Comfort Services LLC Reviews

4.8 stars based on 55 reviews

Featured Comments:

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  Peter Aloi

  5.0

  I HIGHLY recommend Rich Van Fleet for any/all HVAC work you need. He is a classy guy, strong businessman who understands his business is all about word-of-mouth - and so he treats projects big OR small the exact same way. Just so everyone understands this is a real review, and not Rich's cousin writing in his favor - I didn't know him from a adam before calling him about my problem. Even still, he immediately got back to me. Once I met with him, I realized he wasn't the usual sketchy or rough around the edges type of contractor that we've all had the misfortune of dealing with. I've been a resident of Cheshire, CT for the past 3 years now and I've had every HVAC Contractor/"Energy Efficiency" company/person through my condo to try and figure out why I wasn't able to reach optimal set temperature in the winter months. 69/70 Degrees was what I had my thermostat set to, and I was only able to get the Condo to 64 degrees on a good day. Needless to say I was throwing money out the window on a monthly basis because my furnance was running non-stop. In an attempt to simplify my experience: Rich is a normal genuine guy. He was timely with feedback and scheduling our face-2-face meeting. Didn't try to up-sell when diagnosing my problem, in fact he talked me out of purchasing a new furnace (which saved me probably $4,000 - $5,000 dollars). He explained to me (in layman's terms) that my problem was with the existing ductwork and NOT my furnace. Even went so far as to show me the pictures of the detached ductwork that was causing the issue with loss of air pressure and efficiency of furnace. He earned me trust to the point where I felt comfortable having him come to my house while my pregnant fiance was home alone, so he and his team could fix the problem (obviously I had her keep the phone on the first time god forbid - but Rich and his team were complete class-acts). See below pictures for proof. Worked with me on pricing, and for once I didn't walk away feeling I got robbed by gunpoint. I have/would recommend him to my mother, sisters and friends.

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  Michael D

  5.0

  I was looking for a new company to tune-up my boiler on an annual basis. I was unsatisfied with my current company after a merger led to their best people leaving, so I was quite pleased when someone recommended a local company. I used NCS's website to book a tune-up of the boiler and received a window of 8-10am for arrival. Rich showed up at 9:30am, and to my surprise, he had been here before; when I had my HVAC installed a year prior, my HVAC company contracted some work out to NCS and I liked his work (but always mentally associated it with the HVAC company). He worked efficiently and the boiler is working great and at a significant savings compared to what I had been paying to my previous company. I am very pleased with how well this went and look forward to using NCS for years to come.

• K

  Kyle Whitelaw

  1.0

  EDIT: This edit is strictly a review on professionalism. Even after sending a video showing the damage and source of leakage from the relief valve, proving that the leak wasn’t properly inspected nor was the pressure valve relief valve checked, I did not receive a courtesy visit from a tech, and had only received a redundant excuse on why it wasn’t addressed in the first place. A competent technician would’ve attempted to recreate the issue and diagnose until found and fixed. Richard is a good person, don’t get me wrong, but my boiler is now down less than a week from his service which spanned only a 40 time frame, which should’ve taken 2 hours for a full clean, calibration, and possible pipe/nozzle replacement. I will not be paying $185 for subpar service and customer support, it’s just not happening. I will be switching to Saucier here in Southington who within hearing about my experience had waived the emergency fee and diagnosed the issue within 15 minutes ON A SUNDAY. Expansion tank, and feeder valve. Was that so hard? Original: Just had them come out for the first annual service since we’ve been here, there’s still an issue with my relief valve that hopefully we can work out. But their service went well with minor issues that Richard has been in communication about.

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  Response from the owner

  Hi Kyle, thank you for the feed back. You did mention that the boiler had leaked but you couldn’t find the source of the water. There was no water on the floor and no water leaking from the boiler when we were there so finding a leak that isn’t leaking is not always the easiest thing to do. Per our conversation I said to keep an eye on it and if the water came back to let us know so that we could come find the source.

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