Nortek Inc
Phoenix, O Fallon, MO

Nortek Inc Reviews

2.2 stars based on 17 reviews

Featured Comments:

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  Derek

  1.0

  Reznor. Brand new 250,000 UDAP. First problem is the pressure out test tap is cross threaded in the gas valve. It is probably a Honeywell issue but you put it in your equipment, and you have the quality control. I only had to use my eyes to realize that something wasn't right, the same as any factory worker could have. Second, that nice piece of black iron pipe you guys "factory installed" was leaking at the gas valve. It was tight, just not much in the way of pipe thread sealant on it. It doesn't take much in the way of brains to put threaded pipe A into slot B and make it so it won't leak. When people bid jobs they intend to make money on it, not to have to go back with warranty repairs directly after installation. This is not acceptable and unless you get quality under control I will sell a different brand. Customers love it when you take out their old broken down furnace and put them in a brand new broken down furnace because they do the same thing, they don't provide heat. Had another UDAP 300 that the combustion blower went bad in 4 weeks.

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  Response from the owner

  Hi Derek - I'd like to connect you with our technical service team to see if our technical support team can assist and learn more for our quality team. Can you contact us at this email? [email protected]

• L

  Lindsey

  1.0

  Never buy a Nortek HVAC unit. We had one in use for 3 months and the entire coil corroded and all the Freon leaked out. They covered the coil but made our contractor drive 3 hrs to get it, they wouldn't mail it, and did not cover any labor (somewhat normal) or Freon cost ($600 worth). We purchase and renovate homes and will never buy this product again. To not even be able to throw us a portion of the Freon cost, which we lost 100% due to their faulty part, is absolutely absurd. Good companies take care of their loyal customers if they want to keep them.

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  Response from the owner

  Lindsey - Thank you for your feedback. Have you spoken with our warranty team to confirm your warranty information? The team is available M-F from 8:00-4:30 CST at 1-800-422-4328. Please have your serial number available and we can provide you with the details of your warranty. Thank you, Barb

• R

  Robert Kist

  1.0

  I have a new ( approx. 4 month ) old mini split. When it works it does pretty well heating. Except when it freezes up. I have contacted them several times, no reply. They do not talk to homeowners, only contractor and then not very satisfying answers to questions. The worst customer service I have ever experienced in over 40 years of home ownership. Should have read reviews first. At this point all I can do is go out of my way and make sure I mention to all my friends, relatives and associates to avoid this company at all costs.

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  Response from the owner

  Hi Robert - Can you give us a call to our customer care team at 1-800-422-4328 so that we can assist?

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