Norcal Mechanical Heating and Cooling
Foothill, El Dorado Hills, CA

Norcal Mechanical Heating and Cooling Reviews

5 stars based on 23 reviews

Featured Comments:

• A

  Aida Singh

  5.0

  I am 100% satisfied with the outstanding customer service provided by both Kim, from the office, and Ron, technician. Kim was very attentive to telephone calls and emails. Ron was extremely patient and provided guidance to my husband on how to operate the furnace. Ron gave detailed explanations on the reported issues and challenges. We will return to NorCal in the event we have any upcoming problems. There is no doubt about it. Keep up the excellent work you do!

• t

  thomas johnson

  5.0

  I want to pass along a note about the superior service provided by Robert and Ron today. First, the problem I was having with my AC turning on (in winter) was technically challenging and I knew going into the service that it was going to challenge the skills of the repair technician. This was not a "novice" assignment and it was not handled that way. Great skill and effort was applied to the problem and I could follow the evaluation clearly. The evaluation was handled with great regard, like a welcome challenge and high regard for quality work. In my view, too often things are handled like another corporate transaction and they are more interested in the sale of new equipment rather than applying their craft at a high level. I know high performance when I see it and this was on full display. Thank you. Second, the regular maintenance performed on my heating unit was thorough and well documented. My units are 20+ years old and I appreciated the skill and attention to detail that was provided. Thank you. I also want you to know that your quality work stands out in your field. I was referred to you by a trusted tradesman and I now too sing your praises. I recognize that you are not able to saturate the airwaves with advertising and I would not want you to have this distraction and business pressure to compromise quality with speed and a "salesman's" view of the world. In my view, upselling is a disease. Lastly, I believe strongly in a "buy American" purchasing philosophy as long as the quality is high and the price point is reasonable. Please pass along to your vendors that this is a question I would ask when replacing my equipment.

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  Matthew S

  5.0

  Our heater went down and I contacted Norcal Mechanical. Kim was very sweet and the technician Robert was determined to get the job done right. Very professional and follow through was commendable, Thank You Norcal Mechanical!

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