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This page contains information about Nicholson Plumbing, Heating, and Air Conditioning in Whitney, Holliston, MA which locates near you. You can discover info of the hvac repairing service like opening hours, addresses, phone numbers.

Nicholson Plumbing, Heating, and Air Conditioning in Whitney, Holliston, MA | HVAC Near Me

I woke up to my furnace blowing cold air on a day that planned to be around 0 deg. C. I called Nicholson Plumbing, Heating, and Air Conditioning at 5am for emergency service, and a pleasant human answered the phone, who told me that someone would contact me within the hour.  Someone did, and I was quickly given an appointment between 10-12 that day. Steve showed up--he was pleasant, knowledgeable, and professional. He explained the state of my equipment, gave me many options, and he clearly explained all of them. He fixed the problem very quickly, and set me up with an appointment to speak with someone about my outdated systems.

Thank you for the review, David! We really appreciate it and are happy to hear you received only the best customer service from our team!

My heating system installation was done by Andre. He was very courteous, professional and capable. He arrived on time , installed unit, confirmed performance and cleaned up all within scheduled time. I was also very happy with the quick response from Nicholson when my furnace died in mid December. Within a few hours of my call they had the issue diagnosed, solutions offered and proposals written. Two days later system installed. Nice!

Jim, we are thrilled to hear that Andre provided exceptional service and that you had such a positive experience with our team! Thank you!

Absolutely amazing responsive service. From the first emergency call out to selecting a new system (no high pressure sales just realistic and pragmatic advice) to the first rate installation where the whole team were professional and polite in every way. 20+ years living in the area and Nicholson really are the best.

Ian, thank you for taking the time to leave us such a great review and for your kind words! We look forward to helping you again!

Our hot water heater decided to give us problems, late on a Sunday afternoon.  We put in a call to Nicholson, and with in an hour their technician Kyle arrived.  He assessed the problem rather quickly, retrieved all the parts, and everything was repaired within a few hours.  Kyle was very friendly and professional.  We have had Nicholson repair/replace a couple of things in house and have been very happy with their work.  Will count on Nicholson for all future plumbing projects.

Thanks for the review and for letting us know that Kyle delivered such great service! We're glad we could help, and we look forward to doing so again!

My heat pump compressor was not working well and was able to call them and they came out quickly to get it working properly. The tech up sold me on the service plan, which included and annual check-up.
The monthly payments came out automatically, and nearly two years went by, my card expired and they called me to update payment info. I realized I have never gotten my annual check-up in all the time they had been taking my money. They told me it was up to me to call every year to book the service. Okay, so maybe my bad there, give them the benefit of the doubt. I scheduled service and the tech was a no show and no word from Nicholson.
Finally, I called to find out the deal. They had no answer for the missed appointment and no follow up. No offer for any refund. Just the chance to roll the dice to see if someone comes to service my home. Decided to cut my losses and cancel, losing the money I had paid them.. Basically getting a response of "don't let the door hit you on the way out". Was very tempted to report them for fraud as they never gave me the service they promised. But, I will just chalk it up to unprofessionalism and look elsewhere for my HVAC service.

Hi James, thank you so much for the feedback.

We just tried to call you but got your voicemail so we left a message.  After reviewing your account it looks like this feedback is in relation to conversations from April 2021 so we are curious if there is something else that happened more recently.

Back in April you called our office and stated you wanted to have the plan canceled so the representative provided instructions for doing so.  We received the written cancelation notice the same day and canceled the plan immediately.  We apologize for the lack of information about the missed appointment or solutions that would have been satisfactory.  The person you spoke to has moved and no longer works here so we unfortunately don't have a way to try to connect those dots to figure out what could have happened.  This is one of the reasons we just tried to call you to discuss the situation.

Ultimately, we are human beings at the end of the day and mistakes happen.  We can't ever promise that things will always go 100% to plan, although we certainly would love to be able to guarantee that!  But what we can promise is that we will always be here to talk about whatever concerns you have so we can learn from every time we come up short and make sure we are always improving.  Without the chance to work through it with you we won't be able to do that.

Please give us a call whenever you have a few moments.

Thank you so much,
-Nicholson

Paul did a fabulous job.  Neat, considerate and very pleasant.  I would call him to come back anytime.  Thank you for doing a wonderful job installing our dishwasher!

You are very welcome, Dorene, and thank YOU for this wonderful review!

When you leave a home knowing to expect zero-ish temperatures and start settling into a nice 80-degree place for a week, the last thing you want is a text from your smart thermostat telling you that it's 43 degrees in your home.  It happens.

I called Nicholson plumbing.  They sent a wizard within an hour who not only figured out what was wrong, but he filmed the process of fixing it and sent it to me.  Then, he called me and explained what he did.  My house is warm again. I can be calm and enjoy the vacation.  I whole-heartedly recommend Nicholson for professional, prompt service and uncommonly thoughtful communication.

Wow, thank you so much!  We can't tell you how much this means to us.  Enjoy your vacation and know we are ALL jealous of that weather!!

Brian provided quick and professional service hooking up my gas range, and also gave some good advice on other potential heating technologies to consider for my house.  Nicholson is not cheap to work with, but so far they have provided very good service.

Kyle and his partner came on time  They were both very polite and efficient. They were finished with all their work in a couple of hours. I couldn't have had better workers. Thank you so much for them and all your workers. I can always count on your company.

Mary, thank YOU so much for this fantastic review and your kind words! We truly appreciate it!

We had a great first experience with Nicholson when they replaced our water filtration system.   We asked that they return for a more complicated dirty pipe repairs, and we did have some difficulties.  After a conversation with a supervisor, a new plumber named Kyle came out and he was FANTASTIC!  Nicholson is lucky to have Kyle, who made everything right again. Pricing is on the higher side, but worth it for the attention to detail and reliability that Kyle provided.  We want him to be our plumber now!  Thank you Kyle!!

Tammy, we're thrilled to hear we were able to work everything out and that Kyle did such a great job. Thank you for the review!

Nicholson Plumbing, Heating, and Air Conditioning
Whitney, Holliston, MA

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Nicholson Plumbing, Heating, and Air Conditioning Reviews

4.9 stars based on 1291 reviews

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