NexGen HVAC Services, LLC
Garden, Norfolk, VA

NexGen HVAC Services, LLC Reviews

4.4 stars based on 7 reviews

Featured Comments:

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  Gabriel Solo

  5.0

  Recently my mom and dad decided to hire Nex Gen to replace our old central AC that stopped working. When one of the workers came they put on booties on their shoes, wore gloves, a mask and adhered to social distancing. He was friendly to all of us and he explained to my parents how it would be in their best interest to replace the whole system. Additionally they made a great evaluation of what was needed, talked about our options, and gave us a great price on the project. In fact they were always on time to do the work, they cleaned up after themselves and they even sent someone back to fix the hole in the wall they put while rewiring the AC. In addition they even sent a person a week after to inspect the AC to make sure the work was done correctly and it was still working properly.

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  Response from the owner

  We appreciate the awesome feedback and glad we were able to take such great care of your parents and their home. We take a lot of pride in our work and keeping our employees and clients as safe as possible. as well Thanks again for taking the time to leave the positive sentiments!

• M

  Michelle Sandwell

  5.0

  Outstanding service and professionalism! I was so impressed by the customer service from this company. They were prompt, they kept me well-informed of everything that needed to be done, they followed up quickly to my questions, and they were friendly and professional at all times. My A/C is working great now, and I would happily recommend this company to anyone who is looking for HVAC services.

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  Response from the owner

  Hello, Michelle! Thanks for sharing your experience with us and it was wonderful working with you as well.

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  Devin Patel

  1.0

  Completely unprofessional and ripoff. Called for the service , they cleaned the coils saying the system can work after cleaning . They worked on next items...after charging the hours of labor, they say the problem is coil...and needs to be replaced. If that’s what the issue was ,than why didn’t they tell us to begain with ? Now , threatening us to take us to court for something which was never repaired and worked...really! Stay Away....!

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  Response from the owner

  Mr. Patel, we initially recommended that you replace the unit given its age, condition, and several service issues. You indicated you wanted to try to get it fixed. We informed you that given the unit’s condition, fixing one issue could reveal another but you insisted you wanted to try the first step of repairs. Once we addressed said repairs and further service issues with the unit were still needing to be addressed, you did not want to pay your initial bill for repairs. NexGen stands behind the work we perform and look out for the best interests of our clients.

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