New Era Heating & Cooling
Paradise, East Amherst, NY

New Era Heating & Cooling Reviews

4.4 stars based on 14 reviews

Featured Comments:

• A

  Ashley Gorny

  5.0

  I don’t leave reviews often, but when I get great service I try to make sure I do! I was referred to New Era from my aunt (and cousin) whom were pleased with their services prior. My furnace stopped working last night and my home got very cold as the heat was not on. I called new era and they were prompt and helpful with my call and then John was out here in a timely fashion even though it was late at night/emergency! He was so helpful for not only fixing the problem and getting my heat back on but he was also very informative and giving me education about a variety of components I was not super familiar with. I really feel he went above and beyond and will be using this family business for my yearly maintenance and such moving forward!!

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  Response from the owner

  Ashley, thank you for taking the time to leave a 5-star review and kind words! We're glad to hear that your experience working with us exceeded your expectations! Being able to provide wonderful service every time and please don't hesitate to reach out if there is anything else we can do for you.

• W

  William Lang

  5.0

  Called New ERA because they're sticker was on my boiler when I needed service during a sub-zero-degree stretch of weather. (The previous owner of our home, who I called, recommended I use them.) John showed up quickly and patiently explained everything that needed to be done immediately to get heat back to one of the three zones and explained what can be done in the near future to improve the entire system once temp's are more spring-like. He also patiently answered all of my questions. It is a second-generation family business, and his mom still answers the phone promptly.

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  Response from the owner

  We're glad you took a recommendation and decided to give us a call! Thank you for taking the time to share the experience you had with us and give us great feedback. We appreciate your support and will be here for you whenever you may need us.

• c

  cynthia thuman

  5.0

  Awhile ago, John from New Era Heating installed our Emerson Sensi Smart Thermostat for us. We were very happy with the thermostat installation and set up instructions he provided so we scheduled a furnace maintenance appointment. John found 2 issues that he quickly repaired with replacement parts for a reasonable cost. We considered it very fortunate that John diagnosed potential problems now rather than waking up to a cold house in January. John is professional, knowledgeable & a good communicator. Highly recommend.

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  Response from the owner

  Thank you for the 5-star review and kind words, Cynthia. Being able to provide good, quality work every time is what we're here for. We appreciate the recommendation and please don't hesitate to reach out if there is anything else we can do for you.

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