New Century Systems
75th, Hamel, MN

New Century Systems Reviews

4.6 stars based on 9 reviews

Featured Comments:

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  Mike Hnida

  1.0

  I hired this company to install a thermostat and was sadly disappointed. The technician did not know how to properly wire the thermostat, which resulted in a malfunctioning unit for days. Another technician was on-site at my building days later so I had them fix the problem. New tech told me the thermostat was not wired correctly and that caused the malfunction. When I received my invoice I asked for a discount on the rate as I had to now pay another party to fix what they could not. I was told that a $50 truck charge would be taken off the bill and that was all because they would not "make any money" off this job. I felt overcharged for parts and labor for an incomplete job.

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  Response from the owner

  Hi Mike, I am sorry your experience was not to your expectations. In reviewing the situation I found that we did dispatch a technician to install a thermostat for you, and I confirmed that the system was working when we left. Whatever issues you experienced after we left were not reported to us. We would have gladly returned to address any concerns; however, we never received any notification or contact from you to indicate you were having issues. Instead, you claim to have hired a different company and contacted us after-the-fact expecting a discount on your invoice. Your actions prevented us from confirming the alleged diagnosis and making any needed repairs for you under warranty. We stand behind our work and had we been given the opportunity we would have strived to ensure you were happy with your experience. I hope your system is working well for you now, and if given the opportunity in the future we would like to show you the quality experience we aim to provide all our customers.

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  Cody Schieber

  5.0

  My heat went out at the beginning of the spring, and they fixed it up right away. Very polite gentleman. They had a great guy come by and install a water filtration system too, they were both right on time. I'll be using them for everything maintenance. A 5 star company for sure.

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  Response from the owner

  Thank you Cody! I'm happy to hear our team took care of your issues. Please keep us in mind if any other needs arise.

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  Anthony Wolf

  5.0

  Always there when you need them, very responsive and reasonable for their services. You will likely make them your go to just like I have.

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  Response from the owner

  Thank you Anthony! We sincerely appreciate your kind words and we will be here for you the next time you have a need.

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