Nelson's Heating & Refrigeration
Alley, Moab, UT

Nelson's Heating & Refrigeration Reviews

2.5 stars based on 13 reviews

Featured Comments:

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  Meg Park

  1.0

  The service guy was nice, friendly, However did not properly diagnose or finish the job. Our furnace slightly started to heat then stopped within an hour of service. When I spoke with the receptionist she was talking to me with a sarcastic tone and repeating herself “I don’t have a crystal ball... I don’t know when your part will arrive” this is frustrating because it’s winter, we have small children and a renter. We can’t afford to go another night with the temps as low as 40. She didn’t care, she was unprofessional and turned me away completely. We went to Heat N cool and had a much better experience and outcome. Also Nelson is charging us for an incomplete service, instead of understanding where we were coming from he said “well the heat started again” even if it started for an hour, it didn’t fix the problem. The Heating N cool Moab service tech had to finish the incomplete job. This was very stressful and disheartening.

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  Laurie Simonson

  1.0

  This is a terrible company! Technician came out in March and inspected our swamp cooler. Said it needed a new float, was missing a hose and needed a new belt. It’s now mid-June and the work has not been done. I’ve been calling every week or few days to see if Nelson’s can get the work completed. “Susan” keeps telling me that the technician “Nolan” will call me. He called once to say he would complete the work that day and never showed up. Called Nelson’s several more times and Susan she says she will leave Nolan a message. Nolan never calls. Called Nelson’s again and got some guy who said he’d look into it and call. Never got a call. Called Nelson’s again and Susan says she knows the parts were ordered but doesn’t know if Nolan ever installed them and says she’ll have Nolan call me. No call so called Nelson’s again the next day, Susan says the she “overheard” Nolan say the work was done but can’t find the completed work order and the swamp cooler just blasts hot air. She said she’d talk to Nolan and call me “first thing” the next morning. No call. Called her and she says she talked to Nolan and he’ll call me to schedule a visit. No call yet and so I’ve now resorted to calling her every two hours and told her that I’ll keep calling until Nolan shows up to put the parts in.

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  Nathan Fredrick

  1.0

  I called Nelson's to dispute a bill that was not mine. The administrative lady was so incredibly rude and hung up on me. She made a mistake and is mad at me that she messed up. I tried calling back to let her know that when I do need help Nelson's will not be getting the call but unfortunately she just picked up the phone and hung up. When they do work they do pretty good work but Moab Heat N Cool is my vendor of choice.

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