Mullin Plumbing, Inc.
Elm, Broken Arrow, OK

Mullin Plumbing, Inc. Reviews

4.6 stars based on 2846 reviews

Featured Comments:

• D

  Debby Hutchinson

  5.0

  Mullins tech did a wonderful job. This was the first time to call you and the entire process was seamless. Thank you for your fabulous service. We will call you again when a plumbing issue arises. We highly recommend your company.

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  Response from the owner

  Thank you!

• K

  Kelly Kelley

  1.0

  I would give ZERO stars if I could. This was truly an awful experience with Mullin. We had scheduled for a Technician to come out and service our A/C Unit as well as our furnace. Just a routine check that we do twice per year. The Service Tech (Ethan) spent a total of three minutes inspecting our A/C unit. The Unit was not cleaned or serviced. He proceeded to tell us about their monthly maintenance program for $60.00/month. Or, their annual maintenance program for $179.00/year or there was a third option that I cannot remember. He had such a ‘hard’ sales pitch it became uncomfortable at a certain point. All Ethan wanted to do was pressure us into buying their ‘maintenance programs’. When he finally realized we were not going to sign up for all these monthly programs, he told us he could not service our A/C or Furnace today and we would have to reschedule. So…..basically I took a day off work for nothing to be done??? Upon calling the Office to talk with someone about this ‘odd’ experience I was directed to Brooke. She basically ran it down that you need to have a monthly maintenance program with them or it’s not worth their time to come out and service your unit. Blah, blah, blah…….just wanting that monthly fee coming in. I researched Mullin to see if anyone else has experienced this as well only to find they’ve had 16 BBB complaints within a year. Time to find a new Heat/Air Company. Mullin has definitely gone down in Customer Service.

• J

  J James

  2.0

  Mullin plumbing came out to my house 3 times with 4 different plumbers to try to identify a simple leak and couldn't find it. First, I will say they were on time and very nice and professional. However, they cut 4 holes in my walls and did some very expensive/extensive testing and could not find it. The leak was obviously coming from upstairs bathroom and they asked if I wanted them to cut out the access panel behind the upstairs bathroom plumbing to look inside. Of course I said Yes!". Obviously. But they did not do it. They said it wasn't the issue. However, American Leak Detection came out and they did look behind that access panel and found the leak within 10 minutes and repaired. Previously, I had Mullin came out multiple times and charged me hundreds of dollars to identify and fix nothing. Very disappointing.

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