MT Heating and Cooling
Laudermilch, Hummelstown, PA

MT Heating and Cooling Reviews

4.4 stars based on 8 reviews

Featured Comments:

• B

  Bob M

  5.0

  They came into the house and did an awesome job. They were very respectful toward us and even to our dogs. They did their job in a timely manner and cleaned up after themselves. They even took care of other things that they found that needed taken care of. I would gladly have them come back and do more work when its needed again. Thank you all very much. Job well done.

• M

  Megan Maro

  5.0

  MT Heating and Cooling has not only provided service to my previous heating and cooling system, but recently installed a new heat pump system. The whole process was stress free and went smoothly. I could not have asked for a better experience or company to have do the work!

• L

  Levie Galactic

  1.0

  My family had an appt scheduled for 830 AM 4/16/18 and I have a voicemail from the technician to prove this. The voicemail stated they were going to be an hour late. I had a family emergency arise anyways and totally forgot the appointment. I left my home at approximately quarter after 9. Technically if they were here the time scheduled, everything would have been fine but that is besides the point here. I called and spoke with Cindy who seemed to have quite the attitude! She stated they had the wrong water heater, which is totally not my fault, so they had to "drive all the way to home depot just to get this new one and drive all the way out to your house for no one to be there so we lost all this money and still had to pay our technicians" Well, as I stated before, that's definitely not my fault, and if someone was here on time with the correct water heater, maybe things would have panned out differently. I told her my family emergency was way more important anyway, but she still had a very poor attitude so I asked her if the money she was complaining about losing came out of her pocket...she said well no but it comes out of my bosses pocket! Ok lady well how about this! Your boss can return the water heater and hopefully that'll help his pocket and make you happy! I think someone needs an attitude adjustment before she complains to customers for her boss's company losing money. I get times are tough, but you NEVER say those things to a customer. I posted a screenshot of the voicemail from the service guy on a Facebook review of that needs to be seen. He seems to know how to talk to folks. It also confirms the scheduled appt was indeed 830.

  ---

  Response from the owner

  Hello Levie, Sorry that we did not live up to your expectations. We tried reaching out to make things right but were never able to get a hold of you. Feel free to give us a call at717-525-9665 and we can find a way to make this right.

More reviews (2)