Mountain Air Inc
G, Elizabethton, TN

Mountain Air Inc Reviews

4.2 stars based on 33 reviews

Featured Comments:

• L

  Lisa L. Blevins

  1.0

  The person that I scheduled my appointment with,Summer was undeniably rude and unprofessional. The technician was polite, professional and very knowledgeable. I paid $117.00 for the diagnosis of my HVAC problem. After the diagnosis first Summer said they were not affiliated with Coleman...then that they did not want to be bothered with dealing with the warranty. So I contacted Johnson City Heat and Air. They expediantly, respectfully and professionally did the repair and gladly worked with the warrentee. I recommend that Mountain Air reconsider Summer as a customer service representative. At minimum Mountain Air should provide Summer the opportunity to take a course in customer service to represent the company respectfully and professionally.

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  Julie Bicknell

  5.0

  Mountain Air Inc is the standard of quality service, professionalism, knowledge, and being true to their word that other contractors should be measured by. Tim and his crew, Tim and Mike showed up PRECISELY when they said they would, and treated us with the utmost courtesy. They communicated everything we needed to know to prepare new construction for installation of a mini split, and a quiet new unit was beautifully installed less than 48 hours after our first phone call. This was especially impressive since we had been waiting for several months with a different contractor, and had reached a point where timing was critical. Mountain Air really bailed us out of a difficult situation. We so appreciate everything they did, and MOUNTAIN AIR WILL BE OUR FIRST AND ONLY PHONE CALL when our heat pump needs to be replaced. We HIGHLY RECOMMEND this company! THANK YOU SO MUCH! And thank you to Brenda in the office for your help and reassurance when I called in a panic! Julie, Bob and Frosty :-)

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  Response from the owner

  Julie, It has been a complete pleasure serving you and your precious family. You are also the supreme standard of customer that any contractor could wish for. We are just a phone call away! Call if you need anything at all. - Mountain Air Inc.

• J

  Julie Bicknell

  5.0

  Another wonderful experience working with Mountain Air! It is always a pleasure doing business with the owner Tim, office manager Brenda, and installers Tim and Shadoe. After 28 years our old heat pump gasped it's last breath and Tim responded quickly to get a new unit ordered and installed. After discussing all our options, we ordered a new 2.5 ton heat pump, return air grill and thermostat. The installers took time to explain how everything worked, and thoroughly cleaned up their work areas afterward. Tim and Shadoe were professional but also had a great attitude overall - we were happy to have them here. Brenda is the same way - she takes time to answer every question and is extremely pleasant to work with. If you are looking for a contractor who returns your calls, shows up exactly when they say they will, is extremely knowledgeable, professional, and a delight to work with - then this is the company for you. Their workmanship and products are quality and priced well. We won't work with any others for all our heating and cooling needs because these guys are truly the best! HIGHLY RECOMMEND! THANK YOU! Robert & Julie

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  Response from the owner

  A true pleasure working with you and your husband. Thank you for choosing Mountain Air Inc, for your HVAC needs. Call me and we will do lunch!

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