Monarch Home Services (Visalia)
Patriot, Visalia, CA

Monarch Home Services (Visalia) Reviews

4.3 stars based on 39 reviews

Featured Comments:

• R

  Rudie Aguilar

  1.0

  Although the interactions were relatively pleasant my experience was not, long story short was that my unit was working prior to an a/c "service" ( more like an inspection-did not service anything) where tech told me that my unit was old and wearing out (its is an older unit, so I will give him that) I need to buy a whole new A/C and left, well that was when all of a sudden my fan motor would not stop runnin, I called them back to have another service tech that came out reviewed and said the system was working fine, well it was not because the fan continued to run. I had to manually control the A/c unit at the breaker to keep the fan from running non-stop. Service tech 3 (the actual tech from the first call) stated he did nothing wrong and my unit would have failed eventually on its own, he would not take the responsibility that the unit did not work after he removed and replaced the 3-year old motor during his inspection. 3 weeks later after a conversation with a manager that summed up that they were not responsible for the A/c not working and would not even consider a middle ground approach to a repair, I told him I would never do business with this company and leave my remarks for future customers to review, thank you Monarch for not fixing what was broken after your tech left, me and my family appreciate a non-working unit.

• R

  Raymond Silva

  4.0

  Although they haven’t completed the repair due to unavailability of required parts, Jose let me know what was going on, what was needed and how long it will take. I found Jose personable and courteous. I could tell he took his job serious and he was very professional in the service he provided. Unfortunately, his work started on a Friday afternoon and I’ll have to wait until Monday for him to finish the repair. He left me with no doubt that it will be done as soon as he stated.

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  Response from the owner

  Thank you, Raymond, for choosing Monarch Home Services! We appreciate you putting your trust in us to service your heater! Please let us know if there is anything we can do to help in the future!

• C

  Cody Aguirre

  5.0

  Used monarch today to complete a yearly service/inspection . The technician Macario showed up on time and was polite, professional and very knowledgeable in regards to the HVAC system with all questions I had regarding the service and this is the third time they have come out to complete the service and every technician they have sent out has been just as good as Macario was. I highly recommend them .

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  Response from the owner

  Thank you, Cody, for choosing Monarch Home Services! We appreciate you putting your trust in us to service your heater! Please let us know if there is anything we can do to help in the future!

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