Monarch Home Services (Fresno)
Barstow, Fresno, CA

Monarch Home Services (Fresno) Reviews

4.8 stars based on 1541 reviews

Featured Comments:

• R

  Robert Shoaf

  5.0

  TL;DR Went to Costco. Costco uses Monarch for Lennox. Bought a Monarch brand HVAC system (ducts, condenser, evaporator, heat exchanger). Great warrantee (10 yr parts ,10 yr compressor, 20yr heat exchanger, 1 year labor, 3 years preventive maintenance) 4 day turnaround from purchase to install. 5.5 hour install. Very clean and professional. You don't have to go through Costco to use Monarch. Monarch is the company contracted through Costco for HVAC services in the Central Valley from Bakersfield up to Merced extending out to SLO. They are the company that is used at the Lennox kiosk in the store. You don't have to go through Costco to use Monarch. The longest wait I had was getting the home inspection (3 weeks). The home inspection was completed by Brent. Brent did a thorough inspection of my condenser (outside) unit, registers (vents), intakes, evaporator, heat exchanger (furnace), and delivery system (ducting). Having been a HVAC tech in a past life, I had an idea of what needed to be done, but I didn't have the tools or manpower. So, I was curious to see what Brent was going to say and/or upsell since I had already conducted my own inspection. I was pleasantly surprised that Brent hit all the major areas and took pictures of the areas that I missed. My HVAC system was over 20 years old. My ducting had holes in it from other techs (electricians, cable techs, solar, whoever was in the attic) that got a little hot and created their own vent but didn't patch it up. Not only that, but there were parts where the ducts had pulled away from the joints, so there were plenty of inefficiencies. I wasn't getting between 25%-35% of the air that was supposed to be delivered to the inside of my home. Instead, I was cooling/heating my attic. When we went over the cost of a new unit, I was really surprised that Monarch's own brand was much more affordable. It's not some foreign made product, but an American made product with a great warrantee: - AC: 10 year parts and 10 year compressor - Heat: 10 year parts and 20 year heat exchanger - All: 1 year labor, plus 3 years maintenance I decided to purchase the system that day. The system I purchased improved my unit's efficiency from a 5 ton 10 SEER to a 5 ton 16 SEER which should save me about 38% in energy costs. Install occurred 4 days after inspection and purchase. Install began at 7:15 AM and was completed at 12:45 PM. A total of 8 techs worked on my install. Tarps were laid throughout the house and at least three people carried large items (two carry, one guide) to ensure no walls were hit or nothing else damaged. After installation, airflow as noticeably better and operation of the system noticeably quieter. It remains to be seen how much more energy efficient the system will be.

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  Response from the owner

  Thank you Robert Shoaf for the kind words about our staff at Monarch Home Services! We appreciate you allowing us the opportunity to earn your business and look forward to helping you out in the future!

• N

  Nick Vojkovich

  5.0

  The Monarch tech was a good listener when I was describing the simple troubleshooting I had tried. He started assessing the system and in a short time discovered a plugged sensing line. Fixed the problem and the continued inspecting and testing the rest of the system. He identified a couple items that are approaching there end of life but were not there yet, but gave me an estimate of the repairs. I chose not to do the repairs at this time. He was through and explained things well. If he is an example of the other employees at Monarch, I will definitely call them first for my home service needs.

• S

  Sylvia islas

  1.0

  Thought it would be a good idea to have a maintenance/tune up done, before any issues. Heater was on a week before Monarch came out to service. Was informed that fan were dirty estimate $3900. For other cleaning to unit. Weather changed and tried to turn on heater w no luck. Called to have someone come out and see because it was working before they came out to clean the fans which was i told again. Was charged $400 for this and no heater due to now I was told ignition and circuit board is not working. Upset, I should have not paid for the cleaning since I was not told they were going to do this. Will not use again and will not recommend.

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  Response from the owner

  Hi, Sylvia, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to help our customers keep their homes comfortable. We’re in the customer service business, so we’d appreciate the opportunity to address any issues if possible. Please call us at (661) 271-6099, to speak with a member of our leadership team.

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