Monarch Home Services (Bakersfield)
Espee, Bakersfield, CA

Monarch Home Services (Bakersfield) Reviews

4.6 stars based on 608 reviews

Featured Comments:

• R

  Robert Shoaf

  5.0

  TL;DR Went to Costco. Costco uses Monarch for Lennox. Bought a Monarch brand HVAC system (ducts, condenser, evaporator, heat exchanger). Great warrantee (10 yr parts ,10 yr compressor, 20yr heat exchanger, 1 year labor, 3 years preventive maintenance) 4 day turnaround from purchase to install. 5.5 hour install. Very clean and professional. You don't have to go through Costco to use Monarch. Monarch is the company contracted through Costco for HVAC services in the Central Valley from Bakersfield up to Merced extending out to SLO. They are the company that is used at the Lennox kiosk in the store. You don't have to go through Costco to use Monarch. The longest wait I had was getting the home inspection (3 weeks). The home inspection was completed by Brent. Brent did a thorough inspection of my condenser (outside) unit, registers (vents), intakes, evaporator, heat exchanger (furnace), and delivery system (ducting). Having been a HVAC tech in a past life, I had an idea of what needed to be done, but I didn't have the tools or manpower. So, I was curious to see what Brent was going to say and/or upsell since I had already conducted my own inspection. I was pleasantly surprised that Brent hit all the major areas and took pictures of the areas that I missed. My HVAC system was over 20 years old. My ducting had holes in it from other techs (electricians, cable techs, solar, whoever was in the attic) that got a little hot and created their own vent but didn't patch it up. Not only that, but there were parts where the ducts had pulled away from the joints, so there were plenty of inefficiencies. I wasn't getting between 25%-35% of the air that was supposed to be delivered to the inside of my home. Instead, I was cooling/heating my attic. When we went over the cost of a new unit, I was really surprised that Monarch's own brand was much more affordable. It's not some foreign made product, but an American made product with a great warrantee: - AC: 10 year parts and 10 year compressor - Heat: 10 year parts and 20 year heat exchanger - All: 1 year labor, plus 3 years maintenance I decided to purchase the system that day. The system I purchased improved my unit's efficiency from a 5 ton 10 SEER to a 5 ton 16 SEER which should save me about 38% in energy costs. Install occurred 4 days after inspection and purchase. Install began at 7:15 AM and was completed at 12:45 PM. A total of 8 techs worked on my install. Tarps were laid throughout the house and at least three people carried large items (two carry, one guide) to ensure no walls were hit or nothing else damaged. After installation, airflow as noticeably better and operation of the system noticeably quieter. It remains to be seen how much more energy efficient the system will be.

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  Response from the owner

  Thank you Robert Shoaf for the kind words about our staff at Monarch Home Services! We appreciate you allowing us the opportunity to earn your business and look forward to helping you out in the future!

• J

  Jenna

  5.0

  The team that installed everything for us were very professional and friendly. They did and excellent job and were very meticulous and thorough in their work. Once completed we were shown before and after pictures with them explaining what they did. Great company for getting the job done right and your money's worth!

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  Response from the owner

  Thank you, Jenna, for choosing Monarch Home Services! We appreciate you putting your trust in us to service your heater! Please let us know if there is anything we can do to help in the future!

• S

  Sonia Manuz

  5.0

  First time using them and I will definitely be a regular customer. The technician, Don, was super friendly, on time, honest about our unit and repairs needed. He made honest suggestions and worked with us on finding the best solution for the old ac unit we have.

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