Modern Heating & Cooling Inc
US-14, Black Earth, WI

Modern Heating & Cooling Inc Reviews

4.4 stars based on 23 reviews

Featured Comments:

• G

  Gerald Markart

  1.0

  My wife and I hired Modern Heating & Cooling to install a new air conditioning system in our home. One year later the system is still not finished and unusable. Another licensed contractor inspected the system and informed us the system is incorrectly designed and needs to be removed. Modern Heating and Cooling is a completely unethical company. When I asked to see a copy of the construction permits, I was told "We are not getting any permits on this job. If anyone asks tell them, you did all the work yourself". Gave them one star only because it is required to leave a review. Otherwise, I would have given them ZERO stars!!

• T

  Tracy Hanson

  1.0

  About 2 weeks ago (2/17) we woke to a burning plastic smell coming from our furnace. Modern came up in a HVAC near me search so we called them. They did show up quickly to service our furnace. I’ll give them that. The tech that came did a less than thorough service on the unit. The tech found some wrappers one of our children put in the return vent that must have been sucked in when we change the filter recently. The tech pretty much stopped his service at that point. He recommended at that point we replace our burners due to servere rusting. He closed everything back up and was on his way. A few days later, happening to be a Saturday (2/20), we woke to find our house not heating. Of course we called Modern back. We had to pay a $280 fee to the tech at the time of arrival plus time and materials to be billed later. Wowza! We paid it because we couldn’t be with out heat. A different tech came, also pretty quickly. He did a more thorough service on the unit as well but said nothing was wrong. He was happy to answer all questions we had. It was noticed that the filter was in backwards- we had not touched the furnace since the first tech so it’s safe to assume he put it in backwards. Because of this we had to replace the brand new filter we had just put in a week or so prior to the first tech. He also noted that our burners were fine and did not need replacement. He even took the time to show us how NOT rusted they were. By this point we were not happy to have had to pay a weekend fee to find out the filter was backwards and that nothing was wrong despite the heating issues and the continued burning plastic smell and to be told a repair was not actually needed. Throughout the next week we made multiple attempts to resolve this with Modern as we shouldn’t have had to pay a fee for something that they did. It felt like we were just getting tossed around and not taken seriously. Not to mention the less than thorough service. Little did we know at this point how much they actually missed. Finally on Friday (2/26), we received a call from the owner expressing his concern over our issues. He seemed to care about where we were coming from. It was agreed to settle the bill for for just the check they were holding for $280. This was supposedly less than his labor cost. Both techs were here for less than hour. I wish we had the second opinion out before we agreed to this. Fast forward today, we woke again to the extremely strong burning plastic smell. Let’s be honest, it never went away but had not been as strong, we assumed because the furnace was not running as much due to warmer weather. This time we decided to call another company to come give us a third opinion. Their tech showed up pretty quickly. We talked about the happenings of the last couple weeks and immediately he got to work, digging apart our unit and completing a much more thorough service to determine the cause of our plastic smell. I have no idea how Modern missed this other than they just didn’t look. This tech found that our evaporator drain pan was melting because the heat exchanger was too hot. This was the source of smell. Not only did he find the source but also the cause. He found that the heat exchanger was overheating because there was too much gas pressure and not enough airflow being caused by a failing capacitor on our blower motor causing it to not always start or not run how it should and a too high filter MIRV rating. This was causing the furnace fail safe to go off constantly and while the blower was still running we actually had no heat most of the time.

• R

  Ruth Ann Rexroat

  5.0

  My air conditioner failed right when hot weather moved in. I searched several contractors and none could replace AC for less than 2-3 weeks out. I had my 93 year old mother with me. Dave appreciated the urgency and was able to work around and get us done in a week. Great customer service.

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