Modern Heating & Cooling
Southern, Gadsden, AL

Modern Heating & Cooling Reviews

4.3 stars based on 23 reviews

Featured Comments:

• B

  Brian Dudas

  3.0

  Cannot speak to actual service but was quoted $600 for a simple part change under warranty. This would be for labor alone. When asked why so much for a job that should take 1 man less than an hour, I was informed they have a 4 hour minimum fee. This was after already paying a $70 diagnostic fee just to get in the game. Sorry but this is not an acceptable business practice in the service industry, and rather dishonest. I wish them the best. Edit: In response to you, Sir, thank you for the specific details. Very informative, and highly technical. Doesn't change the fact that you're charging 4 hours labor (at a very high hourly rate) for something that takes far less than that to do. I can describe many processes in such detail that sound impressive but in all actuality are very rapidly executable tasks. The job as you described can be completed by others in less than an hour. I'm sure your techs do fantastic work, but you should warn customers of your unreasonable rates before you demand a $70 diagnostic fee that leaves a customer empty handed. Again, all the best.

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  Response from the owner

  The replacement of this part is not a simple one. To do this job the right way, we have to pump down the system and hold the freon in the outdoor unit. Not all of the freon will hold in the outdoor unit. We will have to recover the freon that is left in the system. Then unsweat the txv at the evap. coil with our torches and sweat the new valve back in.Fill the system up with nitrogen to check for leaks, pull a vacuum on the system and wait until the system is pulled down to 500 microns. After this is finished we wait another 30 mins to make sure again that there isn't any leaks. Once we make sure there are no leaks we turn the freon loose from the outdoor unit and check the freon levels to get the sub cooling to the manufacturer's specs. Thank you for your review and we are sorry you were not satisfied with the price given but we take pride in our technicians work and making sure our customers and their systems are taken care of the right way.

• S

  Sherry Rylander

  5.0

  I needed a chimney cap made. The service is prompt. The cost was as quoted and very reasonable. Customer service is excellent. I would recommend this establishment to anyone needing metal work.

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  Response from the owner

  Thank you for your kind review, we appreciate your business!

• k

  kjmenchio

  5.0

  Highly recommend Modern Heating & Cooling - wish I could give more stars! Just purchased a house in Dec and the heater had not run in 4 years. Called on a Sat, and Modern had a tech at my place within 90 minutes. Tyler was Great! Very knowledgeable and professional. He got the system running, checked everything out and explained the system in detail. I couldn't be happier with the responsiveness, service, and very fair price. Thank you Modern Heating & Cooling!

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  Response from the owner

  Thank you for business, we are thankful to have you as a customer.

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