Modern Air Solutions Inc
Point, Oswego, IL

Modern Air Solutions Inc Reviews

4.9 stars based on 580 reviews

Featured Comments:

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  Wes Suess

  5.0

  Modern Air solutions has many professional, qualified HVAC technicians like Jorge on staff: knowledgeable in their craft, knowledgeable about the equipment, friendly, and happy to talk with the customer about any issues or questions. Their work is always fast and thorough. They leave everything better than they found it. They will offer suggestions for other products and services but don’t do a “hard sell” - they give the facts and will leave info for the homeowner to review and call back if the homeowner decides they want something more. Always happy to have Modern Air Solutions staff stop by for regular scheduled maintenance. Especially happy with Modern Air Solutions responsiveness and capabilities to quickly resolve issues for unscheduled service and repair calls.

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  Response from the owner

  Excellent review!!!! Thank you.

• S

  Shelia Hopkins

  5.0

  Found Modern Air Solutions on Google. This was by far the best experience, from Sandra, whom took my initial call to Ian, the tech that did the repair. The repair cost was reasonable. They also have a great annual package that saved me on this repair cost, any future repairs, and provides preventative maintenance. Ian (tech) was so thorough in his work and explanations that I ended up feeling like I know much more about furnaces. Having your heat go out in January in Illinois is stressful. These people were courteous, professional, and prepared. I will never use anyone else. HIGHLY, HIGHLY RECOMMEND!

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  Response from the owner

  Thank you Shelia!!!

• A

  Adam Alls

  4.0

  I've been using Modern Air Solutions for 4-5 years now, and generally speaking it's been a very positive experience. Everyone that I've talked to has been professional, polite, courteous, and honest. I don't feel like anyone has tried to sell me anything that I don't need, they're very straightforward and lay out all of the options. The only issue that I have with MAS is the maintenance plan--I've been on the plan since I had them install a new furnace 4 years ago. When I purchased the plan, I believe there was a 5 or 10 year warranty on the parts and 30% off labor, and then a couple of years later they increased the plan price but bumped up the coverage to a full 10 years parts and labor warranty...I was fine with the price increase if it gave me better coverage. However, recently my thermostat went haywire and required replacing...I thought to myself "okay, it's covered, no worries", but once the service tech arrived I was told it was going to be over $160 in labor in addition to an $80 service fee. I was a bit taken aback in that I thought everything was covered...apparently the thermostat itself is only covered for 5 years, labor NOT INCLUDED. Why wouldn't it be included? The company installed the thermostat when they installed the furnace, why would it not be covered in the same manner (10 years full coverage)? Also, why am I paying an $80 service fee when it's warranty work? I've had warranty work done on my furnace before and I didn't have to pay any kind of fee, so there's a lack of consistency between visits. I expressed my concerns to the tech as well as the receptionist, but they obviously don't have the power to change bad policies. So now I'm out $240+ because of a faulty thermostat, even with the maintenance plan. And by the way, it only took the tech about 20-30 minutes to replace the thermostat...so are they charging $300-$400 an hour for labor? I really hope MAS considers updating their maintenance plan to include EVERYTHING, or maybe give multiple coverage options so people can choose what they want. I've really enjoyed my interactions with the people at the company, and I'd like to keep doing business with MAS, but I've lost a little bit of trust in the ownership with this last issue and that makes me nervous moving forward.

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  Response from the owner

  Good day Adam. Thank you for the review. It is a bit lengthy so I will do my best to address some of the comments. Some may be best said in person due to the detail. First thank you for the positive comments about our service and the mention of how and who you have had positive actions with. Thank you for the continued service and thank you for being an MAS member. As for the agreement we have added benefits and have also added some cost. We felt as if we were asked for more benefits and I believe we delivered. If you need a current copy VS old copy I can have it emailed to you for a side by side comparison. As for labor policy there are also included VS not included. I can also send that out again if needed. Unfortunately certain things are not included for certain reasons. The simple answer is we try to match the part warranty of Carrier. This conversation is best handled after a quick read of the agreement and a conversation. We would certainly love to do business moving forward. I can call you in a couple days and touch base.

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