Millies HVAC
Bridge, Vienna, VA

Millies HVAC Reviews

3.7 stars based on 56 reviews

Featured Comments:

• M

  Michael Slattery

  2.0

  I really have two reviews, one for the service aspect of the work and another for the backoffice work. 1.) First for the replacement of my furnace due to a cracked heat exchange. The initial contact with Charles was very positive, he was responsive and professional. Was able to diagnose the problem quickly and work up a quote. There was also an issue of what equipment (furnaces) were available and he helped us through that selection for a next day installation. The installation team showed up on time and the work performed was very good. Due to COVID and my Father-in-laws Leukemia I had asked the installation team to wear their masks the entire time, which they mostly did. The cost of the installation was roughly $3,900 after taxes for a 96% 80,000 BTU unit. 2.) The backoffice charged me a 50% deposit and then the remainder on the installation day. A month later I was again charged for another $1,974. I called the backoffice and the office manager Kamal Sharma spoke with me and indicated that a "new" backoffice person made a mistake. He indicated that they would refund in 7-10 days, but that the bank would hold it up for 30 days. I approved of a refund, and then called the next day to confirm as well as get a receipt. Mr. Sharma was very unpleasant and said I just had to wait. I don't agree that and confirmed with Chase (the card I used) that he could have processed the receipt immediately. Here it is 1 week later to the day I notified them (Feb 14, 2022) and I still don't have a credit back from the company. They did send a refund receipt on Feb 18th, 2022. Overall, I won't go back to this company again. The backoffice made a mistake and I had the burden of an additional $2K on my credit card. Not acceptable and should have been resolved in a more friendly manner in my opinion.

• J

  John Newton

  1.0

  They gave me the same bologna they gave someone else that my technician is on an emergency and can't come today like they promised. I have to go another day in 95 degree heat without air conditioning. They say 24 hours a day 365 days a year on their invoice. I guess that is except when your technician is busy with someone else. They didn't even bother to call to tell me they could not come as promised. I had to call them. I will not be using this company again.

• K

  Kristina Makela

  2.0

  They told us we had a refrigerate leak and I would have to replace both units. We replaced both units earlier in July, we are in August and I've had to call them back twice because my units randomly stop cooling the house. They are definitely not a 24/7 service as they schedule me for next day instead of getting me a tech same day. I wish I would have shopped around before going with them.

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