Midwest Heating & Cooling
McKenzie, Mukwonago, WI

Midwest Heating & Cooling Reviews

4.8 stars based on 389 reviews

Featured Comments:

• K

  Kate May

  5.0

  Our furnace stopped working at 8 PM and a quick Google search led me to Midwest Heating and Cooling which seemed to have great reviews along with 24 hour service. My call was quickly answered and handled and immediately assigned to a technician who arrived a couple of hours later after his other calls. He clearly explained to us the issue and though the cost to repair the furnace was higher than we expected (or hoped), it seemed in line with repair costs for that type of part and he also explained we could save money by having it fixed the following day, which we appreciated. We opted for the faster fix and our heat was back on within around 3 hours of our call. Great communication, easy to work with, and we are nice and warm once again! Thank you!

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  Response from the owner

  Hello Kate, thank you for leaving Midwest Heating & Cooling a review after our service visit with you. It is an honor to be able to provide comfortable and healthy air solutions for homes across Southeastern Wisconsin. We are beyond happy that your experience with our team was easy and professional. We'll make sure to let your technician know to keep up the great work and that you really appreciated their help. Hope you're staying warm today and please don't hesitate to give us another call if you experience any issues in the future. You Deserve The Best. Thank You For Choosing Midwest!

• b

  bob zirngi

  5.0

  I had my furnace quit on the night of Jan 18, the coldest night of the year in Milwaukee. I call one company and got their emergency number and left a message, no one called back. When I called Midwest at 4am someone actually answered the phone and set up an emergency service call for that morning. Because of the number of calls, my appointment ended up being closer to 2pm, but Midwest called me twice about the delay and then Luke, the Midwest technician also called me a half hour before coming. Luke was very friendly, professional and courteous. He showed me the reason for my furnace failure, a failing gas valve. He clearly gave me all of the options available, the costs and time it would take to repair. As it turned out, he needed assistance from two other employees to assist with releasing the valve from the manifold, it's a 17 year old furnace. Once they assisted, it took very little time for Luke to finish the repair and I finally had heat. Luck also let me know about the twice yearly maintenance plan Midwest offers to prevent issues like I just went through. I did sign up and happy I did. Luke and Midwest get 5 stars from me. Honest, timely, professional and reliable...I'm sold!

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  Response from the owner

  Thank you, Bob, for leaving Midwest Heating & Cooling such a high recommendation. Our goal is to provide our clients with the absolute best services possible. Having your heat go out on one of the coldest days of the year is a tricky situation to be in and definitely is no fun. We are so pleased that your experience with Luke is highly valued and that you are satisfied with his professionalism and services performed. And on top of that you signed on with a maintenance plan, an excellent choice to get the most out of the lifespan of your heating system. It is an honor to be able to provide solutions for your home and we look forward to continuing to be your healthy air experts of choice. Please don't hesitate to give us a call if you experience any other issues or want to learn more about how we can help you improve the overall health and quality of your home's air. You Deserve The Best. Thank You For Choosing Midwest!

• J

  John Roberts

  5.0

  I contacted Midwest about an estimate for replacing my furnace. John the Estimating Manager was the one that replied with a phone call and I was really surprised on how fast of a response he had – within 5 minutes of my submission (wow that was fast!) He made me feel comfortable on the phone. I ended up setting up an appointment for an estimator to come and evaluate my current furnace and give me a quote on the spot. The process was absolutely the best sales experience I ever had.

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  Response from the owner

  Thank you, John, for leaving Midwest Heating & Cooling a review after our recent estimation with you! We strive to provide the best service to all of our clients and are very happy to see that our experts were able to provide you with just that. The best way to avoid future system failures is with annual maintenance. Just like cars need oil changes, your furnace and air conditioner need regular upkeep in order for you to get the most out of their operational lifespan. We offer three different Maintenance Care Protection plans to keep your home comfortable year-round, for as little as $15/month. If you'd like to learn more, please feel free to give us a call at 414-704-0129 and a Customer Service Representative will be happy to walk you through the benefits and included features of each plan. You deserve the best, thank you for choosing Midwest!

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