Middlebrooks Heat, Air & Refrigeration
Military, Ratcliff, AR

Middlebrooks Heat, Air & Refrigeration Reviews

4.8 stars based on 24 reviews

Featured Comments:

• T

  Tammy Sherriff

  1.0

  We used Chris Midfkebrook to install our complete heating and air. We gave tried on numerous occasions to use him again however we can not depend on him to come out as ge says he will nor communicate with us. We first contacted Mr. Middkebrook on January 2. 2021 and were told he would come out that afternoon or the next morning to check out heating system. Keep in mind this is when it was getting down to 18° - 20° at night. We have been unable to get him to call us back. My husband and I both have made numerous calls and left numerous messages. Today is January 12. 2021. I finally get him to answer the phone I ask why he hasn't contacted me and his exact words were "do you want to get Covid?? My granddaughter has covid. I totally understand he being quarantined but he could have called and let us know about it before now. Very rude man he is!!! I am so upset due to him not returning our phone calls and simply let us know his situation. I have waited this long to find out he can't do it and I need to call someone else! Middlebrook thanks for nothing!! I will let my friends know not to use you in the future!!

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  Response from the owner

  I'm very sorry for your bad experience and regretful that it brought you to the point where you felt cursing and screaming at me on the phone was helpful. Due to the numerous positive prior encounters regarding your equipment, I was taken aback by the change in behavior and likely responded poorly. I will use this as a learning experience and try to do better. I wish you the best and thank you very much for your history of good patronage.

• J

  Jennifer Cameron

  5.0

  One day my old unit quit working. Chris came and looked and it we determined that it was time for a new one since the cost to fix the issue wouldn't be worth it and a new unit would be more efficient. A week or so later he brought in my new unit. He came at the time he said he would. He and his crew were professional and cleaned up after themselves. It's been a little over a year now and my unit is running great.

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  Response from the owner

  Thanks Jennifer! Glad your new system is performing and very appreciative of you hiring us for your HVAC needs.

• W

  William Franklin

  5.0

  Middlebrooks heat and air was excellent service and had right part for my heat pump on hand and it's working great

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  Response from the owner

  Thank you!

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