Mid Florida A/C
Dow, Melbourne, FL

Mid Florida A/C Reviews

4.8 stars based on 205 reviews

Featured Comments:

• K

  Kevin Zerbe

  5.0

  We had our whole house system replaced about a year ago by Mid-FL and all I can say is wow! They are professional, punctual and thorough in every respect. We will continue to rely on Mid-FL A/C for our business and home HVAC needs.

• T

  Thomas Atkins

  2.0

  Been using Mid FL since my home was built in 2013 by recommendation of the builder. I will say that the techs that service are as professional as they come, however, having an annual service policy with recurring payments is antiquated. Every year, instead of having an opportunity to renew my policy online with a simple process. I have to write down my credit card information on a piece of paper and mail it back to them for processing. However, I've noticed online that they offer financing for repairs through a third party lender that can process for approval online. The webpage says it accepts all major credit cards, but, there is no way to process payment on the web for a standing policy. Today, I called about it because I have concerns about having to route my credit card information through the mail plus, when I got my policy reminder in the mail it did not have the credit card autorization form as mentioned in the letter. When I expressed my concerns I was told (as I have been for the past eight years) that it is something that they are "working on" to update the website to allow payment processing online. I'm impressed that another review mentioned that they get reminders annually. We do get the reminder of the Policy expiring, however, for the annual check up, we have to contact them to remind and set up an appointment for them to render service. I feel that Mid FL/AC needs to come out of the snail mail century and allow secure processing of payments from policy renewals to emergency work on the website. Much like other companies that provide the same service does. Sharing this experience, I hope that my annual check up isn't compromised where I end up having my practically new system on my house that is less than 10 years old having to be replaced for thousands of dollars after this. If so, another review will be posted.

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  Response from the owner

  Thank you for the feedback. We will strive to be better.

• B

  Brenda Kenny

  5.0

  Great service. Respectful of our home. Great price and installation Also use for annual service Wonderful company

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  Response from the owner

  Thank you so much for the kind words! Hope you enjoy your day!

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