Michall Daimion Heating & Air Conditioning, Inc.
King, Malvern, PA

Michall Daimion Heating & Air Conditioning, Inc. Reviews

4.8 stars based on 399 reviews

Featured Comments:

• H

  Hezi Haut

  1.0

  I had their sales person come to my house, inspect it and write a proposal for an AC system (including a fan coil). I had other companies quote the work as well. His quote was not the cheapest but Because it is a local business and the sales person promised me all parts are in stock, I decided to go with them. On the day of installation I found out by chance that the system they installed was not the one they quoted. It was a level down system (15 SEER instead of 16 SEER). When I called the the company, they owner promised to check it and indeed, I got a phone call from the salesman giving me many excuses, telling me they had to change the installed system because of a recommendation from their duct person. They left out the only true reason - they did not have the right system in stock. He offered me a discount but when I said I insist on getting the system we agreed upon, He started threatening me, telling me that if that is the case, they will have to 'DEAL ME WITH ME DIFFERENTLY'. After I kept insisting on the getting the right system, they finally agreed to adhere to the contract we had but because they did not have the components they needed, I had to wait four months for the re-installation. The bottom line is that they tried to deceive me and unless I figured it out, they would have succeeded. In addition, they also tried to threaten me to accept the wrong system. I know they have good ratings but if you choose to do business with them, make sure you check every single thing they are doing and take everything their salesman (I think they have only one) tells you. He is very unprofessional and I would not trust a word he is saying. ** I saw the owner response. The problem is not making it right for me. The problem is everything up to this point. No response about the deceiving act by the salesman. I know systems are not as available as they were before covid. The issue is that instead of coming to me and telling me they are sorry and they do not have the system they sold me, they installed a cheaper, less efficient system. If I hadn't caught it, they could have gotten away with it. They could have come and told me it is a different system and ask if I am OK with it. They did not. Didn't see any response to that. ** I am frustrated with the salesman and I have a reason. It is hard to believe he threaten me, but he really did. He also lied to me about the availability of the system. Only after I spoke to the owner, a few days later, he sent me an apology email. Before that all the phone calls were to try to convince me to accept the installed system and telling me that to replace the system is going to be too expensive for them.

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  Response from the owner

  Hezi thank you for sharing your experience. I can see that you are very upset with the salesman, by all the forums that you've visited to express your frustration. I don't know exactly what the conversation was between you and the salesman, because I wasn't a part of the conversation. I can however speak to why it took longer than expected for your specific equipment to arrive. There is a supply chain issue, our industry, and other industries have been dealing with since 2021. Unfortunately you were not the only person that had to wait a long time for a specific product. This was, and still is, out of our control. We don't threaten people. It's not how we do business. We don't operate off of a mob mentality. When mistakes happen we take responsibility. We believe in doing the right thing, and the end result is that the right thing was done for you.

• B

  Brian Popper

  5.0

  Jake’s work during a furnace diagnostic visit was beyond excellent. He was methodical, thorough, and effective. The explanation of both the problem and resolution were succinct and easy to understand. In working with both in-office representatives and field technicians, we experienced a genuine and professional presentation at all times. Reasonable prices and excellent customer service. We highly recommend this organization.

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  Response from the owner

  Thank you for the five star review.

• M

  Michael P

  5.0

  We switched to Michall Daimion from another company and had our first maintenance service yesterday. We’re very impressed. On time, heads up before they arrived, very professional, explained all they did and were careful to keep everything clean and neat. We’ve also been very impressed with how pleasant and responsive the office staff is. So far, we’re very happy we switched to Michall Daimion.

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