Michael & Son Services
Cambridge, Falmouth, VA

Michael & Son Services Reviews

4.8 stars based on 679 reviews

Featured Comments:

• R

  Ronald Cortez

  5.0

  Great service today! Our AC unit had some problems starting up and James did a great job diagnosing the problem and fixing it. He even helped make recommendations to get our system working at optimal performance. I really appreciate Michael & Sons for the reliable/professional service. Look forward to installing new features with them in the future.

  ---

  Response from the owner

  Thank you Ronald for the 5 star review! We are happy to hear James was reliable, professional, and provided great service. James is an awesome technician and we are lucky to have him on our team! We appreciate you choosing Michael and Son and we hope to work with you again!

• K

  Kevin Koehler

  4.0

  We have been with Michael & Son for a few years now so this is also a review for the past services from them. We recently had a scheduled HVAC appointment with James to do his inspection. As suggested by other technicians in the past that we may have to consider a new unit since they are over 15 years old. After looking at a few items he said will break down in the near future we decided to get an appointment with AJ to consider getting our entire HVAC units replaced. So after our conversation with AJ we made an appointment later in the week to have both our old HVAC units removed and replaced with two brand new units. The guys arrived around the appointed time that was stated and of course that day was pouring down raining but that was not a problem for Carl, Moises, Asare and Bryan to do the job. We were also getting our 80 gallon water heater replaced which was also over 15 years old and Samer was doing that job along with replacing a sump pump. So now that the new equipment has been replaced the exchangers are real quiet since they sit outside our bedroom window you really don't hear them as much as the older ones. The water heater does a better job than the old one and is big improvement. I also had a talk with Mary in dispatch (Richmond, Virginia office) and she was very helpful and answered all my questions and helped me with a couple of appointments. Thanks to all, Kevin & Michelle **** This is an update to my post 23 July 2021 Had a scheduled appointment for service of our HVAC and I got a text that my service tech is on the way they also sent the name and a picture of the tech that would be doing the service.. Curtis Pilcher.. he was professional and did various system checks with all the components of the HVAC.. it should be good.. it's a year and half old.. 🙂.. thanks for the good work. Kevin & Michelle

  ---

  Response from the owner

  Thank YOU Kevin and Michelle for being Michael and Son customer's for so long! We are happy to hear you've had so many good experiences with us ad=nd we hope we can continue to work together. We are also happy to hear you have a brand two brand new units that are quieter and does a better job. We appreciate you taking the time to leave us feedback and we look forward to working with you again!

• K

  Kelly Cason

  5.0

  I called and got Deborah this morning and described the issues I was having. She was fantastic and set me up with a same day visit from a technician. The technician Curtis was extremely friendly and personable. He walked me through all the issues that were going on with my HVAC system and recommended replacement of the unit based on the problems it is having. I’ve got an appt to go over options next week. I was pleased with the friendly service and professionalism of both of the people I dealt with today.

  ---

  Response from the owner

  Thank you Kelly for the 5 star review! We are happy to hear you had a good experience with us from start to finish and that Curtis was friendly, informative, and professional. Customer service is our number one goal and we will pass the praise along! We appreciate you choosing Michael and Son to take care of your home!

More reviews (7)