Metz Air Control
Vista, Chino, CA

Metz Air Control Reviews

4.9 stars based on 438 reviews

Featured Comments:

• G

  GLO

  5.0

  Awesome! Pedro was so friendly and professional. He took the time to explain what he was going to do, progress along the way. He was conscientious of price and totals advising me every step of what would be the new total price. I would defiantly call Metz again, no questions.

• J

  Justin Owens

  5.0

  We were having some issues with air flow after the recent system upgrade. Chris came out today and offered wonderful insight on what is going on. He was able to lay out multiple options to try and resolve the issue. I am overall very satisfied with the work performed as well as customer service offered.

• J

  Jaison Renkenberger

  3.0

  Everything about the free quote, scheduling and install went relatively smoothly. However, there was a hiccup with the install and a little trouble trying to coordinate with them to fix their installation after part of it had failed. --------------Update ---------------- After speaking with one of the owners concerning the issue they came out the following week to fix the problem. Second time around the techs came out, were respectful (they were the first time too), and did a professional job. The original problem I was concerned about is taken care of and the install looks great. Nice and clean. The owner gave me his personal number and asked that I contact him if I have any issues going into the future. He also thanked me for my original feedback and got me taken care of. It was nice that he was easy to talk to get the repair fixed. Stuff like this can be awkward but they made it pretty painless which was good for my introverted style. After talking to the owner and everything else I got the feeling that this Metz location has a "mom and pop" style and feel about them despite their corporate name. I think that it was a combination of a busy season and COVID-19 that created the isolated incident. Despite the hiccup I am happy with their final work. Thanks! Note: Photos are included from the first install and the second. Second is much better! --------------Update ---------------- ----------------Old Review---------------- A previous contractor did a hack job creating a transition from the AC into the attic. The AC blew apart the transition made of plenum/foam boards that funneled the air into the attic due to the massive airflow. This was the main problem we wanted Metz to handle in the first place. After they came out for the estimate we agreed that it would be easier for the techs to create a good transition if we got the duct work done also which was an additional $2-3k. I know nothing about HVAC so I trusted them to know what "good" was and to implement that solution. They came and did their work and were professional but when there were done I was surprised to find that they repeated the exact mistake the original contractor did. They installed the same foam boards but only with more tape and sealant (see photos). They came out on a Friday and the boards, tape and seal they put in didn't even last the weekend. Fine, no problem. I paid for this to be done right so I'll give them a call and let them know. One of the owners came out, he was also professional, and said they were "obsessed about their work" which was nice to hear. Things happen sometimes so no problem. He took a look and said that the transition should have been done in metal due to the size of the AC and then took measurements to have a metal transition made. He said he would talk to the supervising tech that came out for the original estimate and they would be in touch. I hadn't gotten a call back yet, and a more than reasonable amount of time had past, so I called the main office to see what was up. They said they'd have the owner or someone call me back. I got a call back the next day (today) from the super who did the estimate and he repeated some of what the owner had told me two weeks earlier but they clearly were not in sync. He then tried to tell me it would cost me an additional $600 to do the metal transition which was very similar in price to do the original work for this part of the HVAC service. I didn't appreciate that since the owner said that they would take care of it and do it right. ----------------Old Review----------------

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