Metro Heating and Cooling, Inc.
McDonough, Conyers, GA

Metro Heating and Cooling, Inc. Reviews

3 stars based on 15 reviews

Featured Comments:

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  Kim Gilliam Steele SEPSIS Survivor Quad Amputee

  1.0

  This company is a rip off. They took advantage of 80 year old mom. She bought a home with a ac/heating unit that was still under warranty from Home Depot! They technician they sent out was rude and scared my mom to death. It took them 3 attempts and $800 later to get it up and running again. Every time the guy cane out the would spend hours and couldn’t get it fixed and ended up tearing up more than what was originally wrong and she got charged for it. I called and complained and no one done anything about it. I left several messages with Kevin the supervisor and he has yet to return my call. I told them not to send the technician out that frightened my mom and they still sent the same man! They would leave and say they would be back and never show back up or call! I will be reporting this to the Better Business Bureau and to Home depot because they are ripping people off! He would quote one price then change it and they are overcharging and charged my mom for things that should have never had to be replaced because their employee didn’t know what he was doing! She was without heat for months! They do not care at all about customers or customer service!

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  Nathan Cranata

  1.0

  This company was contracted by my home builder to instal our HVAC. First of all, these units were installed at the beginning of June this year on the OPPOSITE side of home specified in the house plan. Second, the units were installed the day before my wedding (which took place at the home) and we're wired backwards! Meaning, when I turned on the AC that morning the system began blowing out hot air. By the time I was walking out of my house and down the isle it was 90 degrees in my home. Called warranty services several times that day but could never get in touch with anyone. Had a family friend come and fix that one. NEXT, 2 months into living in our new home our AC goes out. Because it was a weekend I had to sleep 2 nights with it being 85 degrees in my home. Come to find out the installing technician never put a filter in my downstairs unit and both of my units were low on charge. 2 weeks after a tech comes out and replaces my filters and charges my units, I come home to my downstairs unit completely frozen again. Thank you Metro mechanical for another night of lost sleep. I would appreciate it if you guys can have my BRAND NEW units work for more than 2 months without and issue.... ridiculous

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  Nikki W

  5.0

  I ended up with Metro Mechanical through a Home Depot inspection/service call for zip code 30035. Steve came out and was the nicest guy ever. He was very thorough and he seemed like he really cared. Even though my system was approx. 10+ years old, he didn't try and talk me into buying another unit unnecessarily. He explained many things to me and gave me tips on keeping my system in good shape until it needs replacement. When my system does need replacing I will definitely be giving them a call and hopefully they will send me Steve again.

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