Memphis Air Care Heating and Cooling LLC
Country, Southaven, MS

Memphis Air Care Heating and Cooling LLC Reviews

4.1 stars based on 45 reviews

Featured Comments:

• D

  Dan Krier

  5.0

  They've replaced 2 units outside and new coil in attic. Then, couple of years later, I had the other coil replaced in attic. Shadie has been our main technician, hes always professional and infomative and thorough. He's observant about things that can become issues (frayed wiring in this case or how condensation may drip outside of the pan in extreme situations etc). I'll also say that the lady on the phone is polite and courteous. I recommend this company.

• K

  Kenneth Williams

  5.0

  Very friendly, trustworthy and professional! Highly recommend them. The technician found the problem, ordered the part right away. When the part arrived, they returned quickly to install it. A special thanks to Shadie! He noticed a couple of bolts in the ladder to our attic was loose and one missing. He replaced the missing bolt and tightened the others. Above and beyond...EXCELLENT customer care. Thank you!

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  Gretchen Johnson

  4.0

  I was assigned to Memphis Air Care through my home warranty company. I was skeptical, based on the reviews, but I had a really good, almost great, experience. They did not schedule the appointment in the 2 business days requested by my warranty company, so I contacted the company and they called me first thing on Monday morning. My issue was not urgent, so my appointment was set for Thursday. Initially I was given an 8 hour window. When I told the scheduler that wasn't going to work, I needed a smaller window, she was able to accommodate me. I was told they would call Wednesday afternoon to confirm that and give me a better idea of the expected appointment time, but that call never came. Even so, on Thursday afternoon, the tech was here. They did contact me after his previous appointment to let me know he was on his way (always appreciated!) and he arrived promptly. He listened to the problem(s) and the history of the symptoms I'd seen and quickly diagnosed the issue. After doing a visual inspection of any other potential issues with the units he was able to get the units working better in a matter of minutes. He offered advice based on the age of the house and the condition of the air conditioners and offered some tips for keeping them running efficiently. The tech, Brian, did a great job and despite the scheduling delays and disorganization, I'd use Memphis Air Care again because of his professionalism.

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