Mechanical Monster HVAC & Refrigeration
Damar, Philadelphia, PA

Mechanical Monster HVAC & Refrigeration Reviews

4.6 stars based on 42 reviews

Featured Comments:

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  Mike Durst

  5.0

  The crew did a fantastic job replacing some faulty ducts in my home to greatly improve our air quality. They explained what was happening, got the work done promptly and left the area cleaner than it was before! Highly recommended!

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  Sabine Yu

  5.0

  I’ve been using their services for years, usually for minor repairs and annual maintenance. They don’t price gouge and they will work until the job is done correctly. They just finished work on my system and the price had to change because the work ended up being more extensive than they realized when they gave the initial estimate (it was converting from a steam boiler to a hot water boiler), but they were willing to work with me on a payment plan to get my heat on and it’s working great now.

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  Response from the owner

  Thank you for taking the time to give us a review and thank you for your continued business.

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  Richard Grant

  3.0

  [1/9/2021] Short story: One year guarantee was not as promised, but the owner did try to make it right by finally giving me a correct diagnosis of what should have been a simple issue. I will not be using this company again. I appreciate the owner standing up for the work, but feel that I did not get the services promised efficiently and fairly: diagnoses and guarantee. Before I begin, I want to note that the owner and technicians were respectful, professional, and as informative as they could be. The technicians were timely. The owner was not. Long story: I was having issues with our furnace turning on. This company had good reviews so I called them. For 99$, they came out and performed a tune-up and inspection on our furnace, and tuned some parameters that had been incorrectly set when installed about a decade ago. I also got a 1 year guarantee of the service. But they didn't actually fix the issue. In their defense, the issue was intermittent and could not be reproduced; In every visit, by the time they came the furnace was working. They left. A week later the furnace stopped working. They came again, but once more the furnace had repaired itself. They did not charge me, but also did not diagnose. They asked me to contact them the next time it failed. Fast forward to next winter. The furnace fails again. I investigated myself with some YouTube videos using the given error code, and strongly suspected the inducer blower was failing. As discussed I contacted them. They come out, after the furnace fixed itself again. I showed the tech a recording of the failure and explained my suspicion. The technician was still mystified. They could not diagnose the issue, and I was charged ~85$. At this point I'd spent close to 200$, gotten a probably needed tune up, but still had an identically malfunctioning furnace. I called the owner to object to the fee. I should have been under the guarantee from the very first service. The original problem was never fixed. The owner refused to give me a refund but offered to personally inspect the furnace for free "since we had just been there". The owner came (with very misleading arrival times I might add), inspected the furnace (which was again working), and told me the part that I HAD SUGGESTED AS FAILING was the issue. I was not charged. So essentially I paid 200$ for a tune up. The part that failed was the inducer motor. This should have been a very easy diagnosis. Myself, a layman, figured it out. The repair for the part would have been >700$--about the same as other companies. I replaced the part myself for 240$ and 60 minutes of time (I am not a handy person). Solving the issue took 4 visits, 3 from a tech and one last one from the owner. I was charged for 2 visits. I understand that this is a small company struggling through the pandemic, but I expected more than I got from the guarantee. [EDIT 4/4/2021]: Today, the owner has responded that the service contract covered the visit. While it covered the first follow up visit, it did not cover the third, which was within a year. The owner also claimed that I did not follow recommendations. There were no specific recommendations given. They said to call if the issue repeated itself; I did call them, and was charged for the subsequent (ineffective) visit. [EDIT 4/10/2021] Owners response was removed.

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  Response from the owner

  Thank you for your response Richard.We strive to make every customer satisfied. Your service contract covered the visit. Unfortunately the recommendations were declined which resulted in the issue you dealt with.

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