McWilliams & Son Heating and Air Conditioning
US-59, Livingston, TX

McWilliams & Son Heating and Air Conditioning Reviews

4.9 stars based on 263 reviews

Featured Comments:

• K

  Kathryn Haley

  5.0

  I called in response to a postcard I received in the mail offering a reduced price on a seasonal tune-up and inspection. I received an appointment right away. The techs Katie and Colby were very respectful and friendly. They explained what their inspection would entail ahead of time. After their thorough inspection they reported a couple of issues. They explained everything carefully and made sure I did not have any questions. They swiftly made the repairs and cleaned the unit. I signed up for their maintenance agreement. They will be back every six month to check everything out. They will call when the inspection is due, so I don't even have to remember it when the time comes.

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  Response from the owner

  What a wonderful review, Kathryn! We are glad you took advantage of our discounted tune-ups and our VIP maintenance membership. Our goal is to not only get you up and running again but keep you comfortable all year long. Thank you for the great review and we look forward to serving you for years to come!

• M

  Misty Deaville

  5.0

  I will definitely use this company in the future! They are very professional and even send email and text when technician is on the way including a picture and description. I thought that was a nice touch. It was nice to know who was coming and be already familiar with them. Chris was great! He showed up and diagnosed the problem right away and was very knowledgeable and honest. Repairs were priced well and I was very happy with the service. Great company!

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  Response from the owner

  Misty, thank you for the great review! “We’re not comfortable until you are” goes beyond just a service repair, to making sure you feel comfortable with your technician, price, and customer experience. We love to hear when we not only meet but exceed our customers expectations! Thanks for sharing with us!

• B

  Brenda Myers

  5.0

  I am not sure If I have ever had such a amazing experience with any company like this. From the minute Miss Katie and her co worker stepped into my house i felt a insist one on one connection like it was more like a friend not a business interaction but professional at the same time. Katie set on my couch and explained ever detail to me and really went the extra mile. She said the office would be calling me with a quote. This is where you expect to take a blow to your pocket book. Even though it was out of my budget the man on the other end of the phone began to help me figure things out. Gave me other options and really took his time explaining things to me. Usually most companies are done when you say you can't afford it. I highly recommend this company. They truly really care and obviously so does their employees. It was a great experience

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  Response from the owner

  Brenda, thank you so much for taking the time to tell us about your experience. We mean it when we say "We aren't comfortable until you are." That goes beyond just serving your system to making sure you are comfortable with your technician, pricing, and the solution. We won't stop until we know you are comfortable in every way. Katie is a phenomenal technician and we will make sure she receives this great review! Thank you for allowing us to serve you and we look forward to serving you for years to come!

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