Mat-Su Mechanical Inc
Lolly, Wasilla, AK

Mat-Su Mechanical Inc Reviews

4.5 stars based on 46 reviews

Featured Comments:

• J

  Jessica Pearson

  5.0

  Called the warm guys, central plumbing and heating, in Anchorage, they recommended mat su mechanical. It was -15 below, my heater went out, they far exceeded my expectations, were on time, friendly, and fixed the problem, after other companies had come and gone. These guys are the best. Thank you!!

• J

  Jeff Devon

  5.0

  Kyle was great. Our furnace went out twice in one week (two completely different problems) and he was out that day to fix it. Professional, quality service at a good price.

• S

  Steven Sawyer

  5.0

  I had a house built this year and my builder used Mat-su Mechanical for all of my plumbing, heating and HRV installation. Right from the beginning of the build, the team was courteous, knowledgeable, professional. I have been in the construction industry for 32 years, (almost 20 as an inspector). I know my way around the trades and know proper craftsmanship when I see it. My job site was clean and orderly. I appreciate how neat/square/parallel all of the copper pipes/components are in the mech room. We did have an issue with a tub leaking and the boiler making the house too hot. I am pointing out these issues because this is where the company shined. The bathtub was a specialized free-standing Kohler tub. The owner of the company, Mark, personally took the time to call me to apologize and assured me the issue would be remedied. They ordered a new gasket, scheduled an appointment and tried again. That did not work either. Mark came to assess the problem himself. His team had properly installed the drain by Kohler specifications both times. The problem was with the Kohler instructions and install kit. I am thankful they figured it out I am hopeful they can recoup some labor cost from Kohler as well as educate Kohler so they correct the issue for the next install. The next issue was the pump size for the 12 zone, in floor, heating system. It appears it was too big for the 6600 LF of heating tube that was installed. This was unexpected and a result of good windows and a tight house. The pump was blowing by a closed valve and heating spaces where they were not calling for heat. Again Mark handled the issue personally without hesitation. He scheduled the repair at my convenience and personally insured all of the 12 zones were rebalanced and properly functioning while on site. He and his team also answered my many questions and help educate my family on the operation of the system. I have called a couple times with follow up questions to better understand my system and they were answered to my satisfaction. I was treated with respect and valued as a customer all through the process. I would highly recommend Mat-Su Mechanical for all your heating and plumbing needs. I even made some new friends in the process:) Thanks to Mark, Austin, Joe, Jerry, Dallas and 3-4 more who I have forgotten:)

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