Masterworks Mechanical
Yampa, Craig, CO

Masterworks Mechanical Reviews

3.9 stars based on 43 reviews

Featured Comments:

• K

  Krista Amatuzio

  5.0

  Very quick response. Friendly staff and workmanship was quick but thorough. Was a little hard at first to get calls back but once got ahold of someone they got back to me from that point forward. Reasonable price and very up front about costs and timelines.

• D

  Dusty Wilson

  1.0

  I woke up this morning with no heat in my home because there is something wrong with my furnace. I called and a woman set up an appointment for later that day. No one showed up, so I called and the woman said that I was not a current customer and they could not help me. I was not told this when the appointment was scheduled. I was not a current customer because I live in a single family home that does not need many repairs from a business like this. They say to support small businesses. They say to shop local. I will do neither. Very poor communication and customer service skills.

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  Response from the owner

  Hi Dusty, based on when you stated you called in, this was a Sunday and we are closed on the weekends. We do have an answering service that will dispatch calls to an on call tech who would call you back to see if they need to run the call, the technicians nor the answering service have access to our customer database and they do not schedule calls. We are sorry to hear that the answering service was not clear on the communication, and we will reach out to that company to make sure they are clear in the future. Thank you.

• A

  Annie McM

  5.0

  For all those who wonder what reviews to trust, I can personally attest that Masterworks Mechanical has undergone a radical transformation in the past few years, with new, amazing owners and dispatch staff. We have used their services several times with our business, & have nothing but good things to say! They have always been quick, super friendly, and very competent - always going the extra mile, with a smile. The dispatch department is recently new, and also very courteous. I have also personally witnessed the new owners take great care of their employees, which speaks volume for their integrity. Prices are reflective of this area, but I would rather support a family that stands behind its services & products, than a large chain that pays no personal attention to customers. I encourage you to give them a try - you will not be disappointed!

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