Mast Heating & Cooling
Park, Zeeland, MI

Mast Heating & Cooling Reviews

4.9 stars based on 265 reviews

Featured Comments:

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  Terry Ledbetter

  5.0

  I can't say enough good things about this company! Kelly Neuman and his whole team are great and deliver on what they promise. I had Mast rip out my old driveway and install a heated snow melt system along with additional upgrades to my HVAC. The work was done timely, professionally and what a difference it's making this winter! The pricing was excellent and the workmanship is fantastic. I would highly recommend Mast for any project but certainly very complicated ones like they did for me!

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  Response from the owner

  Thank you Terry! We appreciate your business and recommendation.

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  Scott Horton

  5.0

  Mast Heating and Cooling to the rescue!!! I called Mast at 1:15 informing them that our heating unit was red flagged by SEMCO (which means you cannot use the unit until it is fixed). They had a service technician out here by 3:00 and we were up and running by 3:30. Thanks for saving the day, Mast! I am thankful we do not need to close shop tomorrow!

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  Response from the owner

  Scott, we are so glad that we were able to help! We appreciate the services you make available for our community. Thanks for calling Mast! Have a great Holiday!

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  LuAnn Athey

  1.0

  I needed my furnace replaced and my neighbor recommended this company. It took a full week for them to come to my house. The representative came on time but claimed it would take 3 months to remove the old furnace. In reality, it takes 2 weeks. The removal company is located in Grand Rapids and needs 10 days to pull the permit and 8 hours to remove it. He also insisted on looking at the main floor of the house. He said I had to remove furniture and other items from several rooms, two of which I don’t heat. The man was bossy and unpleasant regarding this supposed issue. He told me that it would take a week to get an estimate to me. That was the last I heard from him. I never received an estimate or any other communication. I would never recommend working with this company.

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  Response from the owner

  Hi LuAnn, thanks for reaching out. We've tried to reach you several times in regards to this. We're sorry that you had a poor experience. Please feel free to reach out to us as we would like to try and make things right. Thanks!

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