Martin Enterprises Heating & Air Conditioning
Main, Lake Zurich, IL

Martin Enterprises Heating & Air Conditioning Reviews

4.9 stars based on 206 reviews

Featured Comments:

• W

  Wei Shi

  1.0

  I have used Marin Enterprising for several years before, signed their yearly maintenance program for both furnace and Air Conditioner. But within last 2 years, both my Air Conditioner and furnace failed several times, one even right after a scheduled maintenance service. Had to call them and paid technician visits and services extra to fix the issues, so the diligent annual maintenance service seems having zero positive effect. I quitted the yearly maintenance program after frustrations, but they still charged me the full amount for the coming services I have never used. Called their office since last September 4 times, they still haven't refunded my money back till today, and now I can only reach their answer machine/voicemail whenever I called. What a "Local" company!?

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  Response from the owner

  Wei Shi, I am sorry to hear about your dissatisfaction. I reviewed your account and looked into the service record. The maintenance plan includes semi annual visits with discounted repair and replacement costs. During maintenance our mission is to clean, evaluate and give recommendations if needed. Unfortunately we cannot anticipate all failures. I spoke to my Office Manager and staff about the maintenance charge and not so timely refund. It was an office error that should have happened immediately. I am a 5th generation business owner on Main St in Lake Zurich. We are proud to say we answer all of our calls in house and do not use an answering service. Sometimes this results in having to make return calls due to demand. We take pride in providing extremely fast and professional service. We are in business to provide the best possible service with the utmost integrity and honesty. We appreciate your feedback and will use it constructively. Best Wishes, Fred Martin

• S

  Scott Vanderwiel

  5.0

  Martin Enterprises did a fantastic job getting the heat back on when the outdoor temperature was 16 degrees. The response time was incredible. Technician was awesome!!!! Thank you Martin Enterprises...

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  P G

  5.0

  Wow. Our experience with Martin Enterprises was fantastic from start to finish. This is a family-owned business and you can tell great care is taken with each customer. No high pressure sales tactics or fake diagnostics here. We lost our AC in the middle of one of 2021s worst heat waves. Martin enterprises responded quickly to our call and their experienced frontline tech diagnosed the problem. I had a second technician from a different company look at the AC unit and they confirmed Martin's original diagnosis. The owner visited us later that day to discuss our options. He didn't try to sell us a lot of bells and whistles. He was very thorough and answered all of my questions. Happily they were able to fit us in the next day. The service technicians who did the installation we're on time, friendly, and very respectful of our property. They did an amazing job in terrible heat. When they had completed their work I was then given the manuals and warranty material, a review of the work done, and had all my questions about the new system answered. Our AC has been working perfectly since then. I HIGHLY RECOMMEND THEM. You rarely see this level of service these days. If you're reading this review because your AC has stopped working or you're reading this review because you're considering a new AC unit -- you should give Martin Enterprises a call.

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