Marcella's Appliance Center
Broadway, Schenectady, NY

Marcella's Appliance Center Reviews

4.2 stars based on 199 reviews

Featured Comments:

• L

  Linda McCumber

  5.0

  We are extremely happy with Marcella’s sales and service. We needed to replace our dishwasher that gave out the week before Christmas. Rafael presented all the best options considering price, performance and availability. Our new dishwasher was installed by Tony today…quickly, neatly and professionally. The time window for the install was completely accurate so no need to kill a whole day waiting around (like for some cable companies that shall remain nameless) Thank you again Marcellas!

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  Response from the owner

  Linda, thank you for the great review! We're so glad Rafael was able to get a dishwasher you love and Tony was able to install it for you. Have a wonderful day and thank you for your business.

• J

  John Larkin

  5.0

  Wonderful company from sales, delivery and service. The customer is a valuable part of their business and they make you feel this in all your communications with them. I've been a customer for all my appliances for ~30 years and continue to be and refer neighbors and friends to use them too! Has the service technician Wayne do the service call. A real pro with explanation of why , what and how to amend moving forward. Another 5 star experience w Marcella's!

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  Response from the owner

  Thank you for the review and sharing your experience at Marcella's. We appreciate you choosing Marcella's for your appliance needs and for your continued loyalty! Let us know if there is anything else we can do and enjoy your new appliances!

• A

  Anne Flournoy

  5.0

  Thinking about upgrading our kitchen, I'd been on the phone with several appliance stores trying to understand the lay of the land of working with a 'servicing dealer'. Hitting the wall with a few other stores for their lack of professionalism, I dialed the next one on the list, Marcella's Clifton Park store. Ryan Caruso answered the phone and, from the first, was courteous and informative. He had a low-key, steady manner as he steered me through the maze of choices - I was trying to find reliable appliances without bells and whistles. He educated me about the reality of appliance availability during the pandemic. He called me back promptly if I called with more questions ... and I had a lot of questions. I took my time, reading reams of reviews on each appliance and kept changing my mind. Ryan was patient, Ryan was helpful. Ryan never got an attitude even though he didn't take my credit card until deep into the process. I think I have a good radar for people who fudge the truth or out and out lie and it never felt triggered when talking to Ryan. When all but one appliance had been delivered (that one had switched its delivery date from November to February) and suddenly wasn't showing up til ... July) I asked Ryan what he thought of my chances of calling around to see if anyone else could get it sooner. He encouraged me, giving plausible reasons why I might find one: "Maybe somebody got a two for one deal and couldn't unload the second." I'd never heard of this possibility. And he had a few other insider ideas about why I might find one in this availability desert. He cheered me on to give it a shot. On my third call, I scored an almost identical 18" dishwasher of the same brand which could be delivered "tomorrow". When I called to thank Ryan for his encouragement, he sounded more excited and genuinely happy than I'd ever heard him. (In my experience, he's generally very low key.) But there's even more of a positive report about our experience with Marcella's. Andrew, in charge of the delivery arrangements, was not only courteous but bent over backwards to make sure that everything went smoothly. Tom the delivery person as well as the team who swapped the door on the fridge were courteous, friendly, efficient and expert at their jobs - everything I could hope for in the way of professionalism. We have exactly the appliances we wanted and they're gorgeous, but above and beyond that, working with this team at Marcella's felt like the experience of a bygone age when hard work, integrity and a recognition of our shared humanity were what mattered. We're very satisfied customers.

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  Response from the owner

  Hi Anne, we are happy to hear of your experience with Marcella's and thanks for sharing this wonderful review! Pleasing the customer is our top priority for our team. Let us know if there is anything else we can do. Stay well and enjoy your new appliances!

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