Main-Care Energy
NY-43, Averill Park, NY

Main-Care Energy Reviews

3.3 stars based on 7 reviews

Featured Comments:

• J

  James Houck

  5.0

  This company strives to please its customers as much as possible. I seen this company run 24/7 365 at -20 out. They value their customers. Very family oriented.

• L

  Linda P

  1.0

  19 years as a customer. Originally a customer Ackner Fuel that was amazing. Customer service is hit or miss. A few years ago, the people that answered the phone were terribly rude and snotty. I learned to ask for “Dina.” She was amazing, always friendly, completed the customer’s request. No BS. After 17 years, she left. The prices aren’t great, despite being in a “locked in” price. Have had numerous instances of a tech that lacks the knowledge to service a Buderus blue flame oil boiler. I couldn’t even buy this boiler off of them. In 2011, I reached out to “Andy” at the time for a quote on a new boiler, it took them 2 months to return a new oil boiler quote. In the mean time I saw a display for Buderus at a local fair, I asked the guy questions, got a price range and 4 months later I spent $11,000 outright in the upgrade to a new Buderus oil boiler, hot water heater and chimney liner. Fast forward to currently. As a budget person, I pay from July on, not needing a delivery till November each year. They withdraw my money automatically and sit on it, earning them interest. But if you reach the threshold of what you prepaid, they won’t deliver to you, despite continuing to pay automatically each month. Kim king was amazing to deal with in accounting. The current person, not so much, plays games with withdrawal dates, despite it being debited the same day each month with Kim King for almost 20 years here. Leaves you to wonder what date the withdrawal will happen, as they keep backing it up to 7-10 earlier than date on agreement or monthly statement. When u ask them not to do that, they tell you, it’s automatic, we have no control, the computer does it. So.... this is my last month of automatic and allowing them access to my account electronically. I may even move on to a different company. I’m phasing out off road gas and diesel (farm) As our machinery has been having issues with the quality. If I buy it on the street, no issues. There’s no advantage to getting the farm fuels from them, no tax break, nothing except convenience for us. This is my take. I’m not impressed. I’m tired of chasing them down to have Bill Gumlaw to service the Buderus boiler. The only tech (supervisor) competent to service a Buderus and not smash something, realize that this brand needs its own cleaning kit, and to not take 4-6 hours to complete an annual cleaning. Seth was also phenomenal. I’ve spoken these concerns to the owner years back in a cell call, when they blew me off on farm fuel lock in prices. Just so over the lack of loyalty and respect toward me. Now with reviews-customers have a voice.

• F

  Franceso Imbrogno

  5.0

  Had no heat! Called Maincare and Will came out right away and fixed the problem. We’ve been a client for years and always get great customer service!!

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