Lumart HVAC Air Conditioning & Heating
Shady, Dallas, TX

Lumart HVAC Air Conditioning & Heating Reviews

1.6 stars based on 24 reviews

Featured Comments:

• H

  Hansel Stack

  1.0

  Through First American Home Warranty sent out to validate that coils were leaking and low on Freon. Unit has been shut off for 2 weeks. Technicians report verified evaporator coils rusty and leaking. Low PSI. After 3 days they reported back to warranty "coils were frozen and Freon low" and needed maintenance. Direct contradiction of tech write up. Claim was denied. Fought with Warranty to get claim reopened. DONT USE THIS COMPANY.

• C

  Claire Manley

  1.0

  When the only positive review is from a random person with only one review.... you have to wonder. This company must only stay in business by cheating with home warranty claims. We had work done on the AC and some work was not covered by the warranty - secondary drain pan was not covered. I owed them some extra on top of the trade fee. I wrote my check for $500 and they left. Went up in the attic to see the new secondary drain pan and the work they did - old pan was still there. Still the same drain pan as before and they refused to come look at it or acknowledge that it was not replaced. Filed a complaint with Old Republic Home Protection, but this is the kind of service which will keep me from renewing the home warranty. I’ll pay more money for a reputable company.

• D

  Daniel Scheid

  1.0

  RUN AWAY! One star is too many. We were assigned this company through our home warranty. A tech came out and told me that the problem was a clogged filter and no filter in the return (returns should NOT be filtered). When that didn't fix the problem, he told me that there was a Freon leak (that he couldn't find) and he needed to have his boss contact the warrant company for authorization (all work was pre-authorized by warranty company because of COVID). Then the boss says he needs to come out himself because he's losing money on the deal having to come out so many times. He told my wife he would call when he was on the way, but never did. When we called at the end of the day to follow up, he said he had been to our house but never tried to call us because we "don't have cell service at our home". He opened the chained gate at the front of the driveway, looked at the outside unit, and WENT INTO THE ATTIC AND HOUSE WITHOUT PERMISSION OR ANYONE HOME! He then claimed that the outside and indoor units don't match up and therefore no repairs would be covered by the warranty company. He said that there was an electrical problem and the entire unit needed to be replaced. When we called the warranty company to complain he lied and said he had permission to be inside our home when he NEVER had permission. I had another company out and they found that the Freon was not low, told me to never put a filter on a return because it will damage the system, and found that a wire had been disconnected from the attic system (which was connected until after they came to my home without permission and supervision) causing the unit to not work properly and short out. He replaced the wire that had been disconnected, checked the entire system inside and out, and found no other problems. A week later all is working well again and appears to have been a thermostat problem from the start.

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