Lovell Heating & Cooling
High, Lexington, KY

Lovell Heating & Cooling Reviews

4.4 stars based on 14 reviews

Featured Comments:

• D

  Debbie Jackson

  5.0

  Had issues with our kitchen plumbing and dryer duct system that was in the house (couldn't get to it). Was referred by Jeff Hester (happened to meet him at a local restaurant) who got us in touch with Jennifer at Lovell and she sent James out to our house who easily assessed what needed to be done and fixed the sink one day and the dryer duct problem the next! Was told by other HVAC companies that in order to fix the dryer duct system they would have to go through the drywall in our pantry closet, costing up to $1,000. James made a small square cut in our garage wall and was able to find and fix our problem!! This company is awesome!

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  Response from the owner

  Hi Debbie, thanks so much for the nice feedback! It was our pleasure to help!

• s

  scot swanson

  1.0

  Double price. Looks like a 400% mark up. Looks like it. The same systems I'm putting in cost about $. 10 grand with a 10 year warranty from the manufacturer and a 10 year warranty on labor from the HAVC co. Lovell was over 20 grand with only a 1year labor warranty. So people do yourself a favor. Unless you like paying more for something than it's worth, get 4 different estimates on any job you need done. And remember it's always a 200% mark up on HAVC. Heat and air. But a 400% mark up. Not me.

• C

  Charles Anderson

  5.0

  I've had two experiences with Lovell. Both have been very satisfactory and showed attentiveness, fairness and above and beyond efforts to get the job done right. First was a service call to my house when my outside unit stopped blowing cold air (summer). They came in, were very courteous and polite. After investigating the indoor and outdoor unit they quickly diagnosed the issue. They pulled the correct part off the truck and I was back up and running. I was also pleasantly surprised with the total cost. Second experience I had installed a programmable thermostat and found that I did something incorrect and my unit outside was not running. Thinking I fried my unit I called Lovell on a Sunday and spoke to someone right away. I spoke with the same tech as last time and he walked me through the thermostat set-up over the phone and we corrected what I had wrong. He knew exactly what kind of system I had and helped me solve my problem at no cost! Thanks Lovell!

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