Lovelace Service Heating & Air
5th, Decatur, AL

Lovelace Service Heating & Air Reviews

4.1 stars based on 34 reviews

Featured Comments:

• K

  Kayla Shannon

  1.0

  DO NOT use this service unless you want them to illegally install your unit, then claim they didn't when the whole thing breaks because of the illegal install to begin with. And this install took place AFTER being stuck in a 90 degree home while pregnant in June for over 3 weeks cuz they kept claiming they had no one to come out and we were low priority even though they knew we had 3 other children in the home. Oh, and they only fixed the install once 3 other AC companies refused to touch the unit due to it being installed illegally. Not happy and will NEVER allow my home warranty company send them out to my property again.

• A

  Angela Vasquez

  5.0

  We have had AC issues for a bit. Our home warranty company assigned us to a different company first and they did repairs that only lasted a day or two. When we had another issue we were assigned to Lovelace. They came out within the week. We have two units so within the week was fine for us. The technician was very professional and seemed to know his trade. He pointed out what the other company had done wrong. He figured out we needed a new part and had someone bring it to the house that day and stayed until the repair was made. We really appreciate him going that extra mile after being taken for a ride by the other company.

• R

  Rd Ohsner

  1.0

  Lovelace was sent out through my home warranty company to repair our dishwasher. It was not heating the water nor drying dishes. They came out (over a week after the call for service was placed). They determined I had a bad heating element. Waited over a month on the part (not their fault). After the part arrived it took them another week to get out and install it. Once they arrived they realized the previous technician hooked the control board up backwards and fried it, so now the dishwasher won’t do anything. Took another 3 weeks to get the new part and install it so the dishwasher would run… and we are still in the same exact situation where we started 2.5 months ago. It still does not heat water nor dry the dishes. I asked for my 100 deductible back and they informed me they couldn’t do that because that was what it costed them to come out and diagnose it. Sounds like to me they haven’t diagnosed a problem yet! Looks like I will have to just purchase a new dishwasher. I do not recommend this company for any appliance repairs.

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