Logan A/C & Heat Services
Interchange, Columbus, OH

Logan A/C & Heat Services Reviews

4.8 stars based on 1393 reviews

Featured Comments:

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  Deb Susi

  5.0

  From the start, we were very impressed. We were starting to look at replacing our furnace/ac unit on a Friday. Our old unit was 22 years old. By Tuesday evening, our new system was installed. Derek did a professional sales call on Monday (his background came from installing furnace/ac units). Then, on Tuesday, Hunter did an excellent job installing the unit. He was there with 2 other teammates. I could overhear Hunter training one of the team members. He was patient and very knowledgeable. We are very pleased with this company.

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  Response from the owner

  Hi Deb! Thank you so much for sharing your review with us, we really appreciate hearing from our customers. Our Comfort Consultants are very knowledgeable and have the experience to find the best options that will work for your home. Our installers are very knowledgeable and will help to train their teammates so that they get on the job experience. They will always ensure proper installation of your new system so you can feel comfortable again. Thank you for choosing Logan Services for your HVAC needs!

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  Jerry-Lisa Blakesley

  5.0

  Cannot recommend them enough! Thoroughly pleased with the sales and service we received. We recently retired and are thankful that we could trust Jeff. From the installation standpoint, they did it the next day and while it was supposed to be a simple installation, there was a rhythmic noise that was barely audible when the furnace was running. The guys worked for hours narrowing down the source of the noise and were able to fix it with a couple of screws. So thankful for Jeff being honest and upfront about costs and what to expect. Brad, Blaine and Chuck were very careful to respect our home and didn’t stop working until the job was done and all expectations met. Definitely five star service from everyone!

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  Response from the owner

  Hi Jerry & Lisa! Thank you very much for sharing your experience with us, we really appreciate hearing from our customers. Our Comfort Consultants will make sure to cover the process and what to expect from our team. Our Installation team is experienced and will ensure the proper installation of your system. We will make sure things are running at they should and we will work until we fix any possible issues. It's true that we will respect your home and make sure you are feeling comfortable before we leave your home. Thank you for the recommendation and thank you for choosing Logan Services for your home heating and cooling needs!

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  Josh Tann

  1.0

  I purchased a new heater and AC unit from Logan in 2019. The sales representative was polite and professional. On the date of install everything seemed to go smoothly until I noticed the installer had taken mulch from our front flower bed and put it around the AC pad in the back. Strange but not a big deal to me. Later that year when it got cold the heater wouldn't work. Logan came back out and as it turned out they had wired the thermostat wrong and had to rewire it. This was the first major sign that there were problems with out install. Flash forward to February '22 and we got a new water heater installed due to a leak our gas company identified as coming from the water heater. We continued to smell a much smaller amount of gas from a different area and had the gas company come back out. They said there is still a leak somewhere and shut the gas off to our house, requiring a licensed plumber to call and get the gas turned back on. The plumber identified the leak as coming from the furnace primarily, which is only 2.5yrs old. When I called Logan thinking it is under warranty they tell me there is $109 fee to have the tech come out and look at, and labor is no longer under warranty. I pointed out that the problem might be due to a bad install job and they said the technician had the option to waive the service fee, but made mo mention of potentially waiving the labor cost. I decide to have the plumber fix the furnace since he is already there, it's cold, and I have no heat, hot water or stove. It turns out the installer failed to seal some of the gas lines within the furnace, which resulted in the leak. He also identified 2 other very small leaks at our gas manifold. The total bill for this was $1850. Since this cost was a direct result of a poor install job, I called Logan to see if they would help reimburse this cost. I talked to 2 service managers that gave me increasingly ridiculous rationale on why Logan should not be responsible for their installer doing a poor job. Initially they offered me a $50 gift card for my trouble. I had asked them to split the cost with me, as the plumber did fix 2 other small leaks. After 2 additional phone calls and 2 emails, along with evidence from the plumber, they upped their offer to $200 and asked if this would satisfy me, which it did not. They never apologized for the experience I have had. All they cared about was saving the company some money. This is clearly a company that doesn't care about quality or giving a great customer experience. I have never seen a company so resistant to correcting mistakes they made. I thought they would be more than willing to correct their error and make things right. Clearly I was wrong.

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  Response from the owner

  Thank you for your feedback regarding your most recent experience with Logan Services. We are sorry to hear about the recent issue you had with your heating and cooling system we installed for you in 2019. We understand how stressful it can be to have something such as a gas leak occurring in your home and wanting to correct the problem for the safety of you and your family. Our records show that you contacted our office on March 2nd with concerns of a gas smell and at that time, you had a plumber in your home to address the issue. Our customer service representative did explain to have one of our technicians come out to your home to evaluate the claim that the gas smell was coming from the furnace we installed, there would be a $109 service call fee. However, if our certified technician were able to come out and determine that the source of the gas smell was coming from the furnace and directly related to our installation, he would have been able to discuss waiving the service call fee and move forward with discussing repair options at that time. It appears an appointment was not scheduled and you had elected to have another company move forward with the repair work. In addition, in a separate conversation with our field supervisor, it was explained if the issue was due to the installation of your heating and cooling system, there would have been no charge for the repair work. Without coming out to perform our own diagnosis, we were unable to verify the claim from the other repair company that this was a result of our installation in 2019. Regarding the offer of $200 from our field supervisor, this amount is what Logan Services would have charged to repair the gas line if it was determined not to be related to the installation of our equipment. In an act of good faith, we presented this as a resolution to help with the repair cost from the other company that had completed the work in your home.

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